13 000 cameras under control

August 2018 Healthcare (Industry), CCTV, Surveillance & Remote Monitoring, Integrated Solutions, Products

The hospital environment presents unique challenges to security. Mass General Hospital (MGH) has a 17-acre urban campus with 29 contiguous and 14 separate buildings (including underground and freestanding garage facilities). This is complex. Their security team must also take into account not only the main location, but also 13 satellite facilities around the Boston area.

Charged with creating a safe environment, MGH’s security team is at the same time challenged by the clinical teams’ needs for increased efficiency; lowering length of stay, moving patients through the hospital as quickly as possible. The 24-hour emergency room, with its anxious, highly volatile population, presents challenges of its own. In addition, patient elopement and wandering – unauthorised departures from the medical facility, whether intentional or unintentional – pose liability threats that can be very damaging to a hospital.

The MGH Police, Security and Outside Services Department provide security services to 13 Partners Healthcare facilities. Following a recent digital conversion, unified on the Milestone XProtect video management software (VMS) platform, the hospital’s security team achieved the ability to expand camera coverage and add new Axis network cameras to the existing IP network. With 13 000 cameras recording video 24/7, MGH was overwhelmed with video data, of which only a fraction was ever viewed.

A unified system was needed to balance the monitoring needs of a busy, big-city hospital campus with remote satellite locations while, at the same time, upholding the highest level of security possible, maintaining operational flow, and providing customer satisfaction that included expectations of privacy.

Milestone XProtect VMS platform was selected. Camera count was increased from 400 to 13 000 cameras, standardised on Axis network cameras connected directly to the IP network. To manage the increase in video data, MGH’s team chose BriefCam Syndex Pro, a set of synopsis tools designed to reduce the time and effort needed for video review, post-event video investigation and real-time video monitoring. The BriefCam solution ties in seamlessly with the Milestone video management solution, providing efficient workflow for investigators.

A 2-year long ROI examination of video use at MGH has shown a progressive rise in success rates with the use of surveillance in incident investigation. The solution’s ability to present video metadata in graphic visualisation format, such as bar graphs, pie charts and the like, has opened up new realms of possibilities to extend the role of video beyond security into organisational efficiency and more informed decision making.



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Retail solutions beyond security
Issue 8 2020, Axis Communications SA, Technews Publishing, Hikvision South Africa , Editor's Choice, CCTV, Surveillance & Remote Monitoring
The need for security technology to deliver more than videos of people falling or stealing from retail stores is greater than ever.

Read more...
A ‘step-change’ in tracking and monitoring
Issue 8 2020, Dahua Technology South Africa , CCTV, Surveillance & Remote Monitoring, Products
View an overall scene while monitoring a specific person or vehicle, or obtain a panoramic view while being able to zoom in and track particular targets.

Read more...
AI-powered hardhat detection
Issue 8 2020, Hikvision South Africa , Industrial (Industry), CCTV, Surveillance & Remote Monitoring
Hardhats save lives, but only if people wear them. Intelligent, AI-powered hardhat cameras are helping to ensure workers in dangerous locations stay safe at all times.

Read more...
AX PRO wireless alarm solutions
Issue 8 2020, Hikvision South Africa , Perimeter Security, Alarms & Intruder Detection, Products
Hikvision announced its new generation of wireless alarm systems – the AX PRO – delivering comprehensive alarm solutions for both residential and commercial applications.

Read more...
Scanning for gold
Issue 8 2020, Saflec , Asset Management, EAS, RFID, Products
The metal detection market is such that customers looking for a specific point solution are becoming a rarity and the primary desire is for a solution.

Read more...
Developing trust and delivering value
Issue 9 2020, Milestone Systems, Technews Publishing , Editor's Choice
Hi-Tech Security Solutions spoke to Bjørn Skou Eilertsen, CTO of Milestone Systems, at the end of 2020 to find out how the company fared in 2020 and what the company expects to see happening in 2021 onwards.

Read more...
Helping customers explore unmatched possibilities
Issue 9 2020, Milestone Systems , CCTV, Surveillance & Remote Monitoring
With the new edition of Milestone Marketplace, buyers will not only find the complementary hardware and software functionality, but also solution services for building best-of-breed video management solutions.

Read more...
Video technology benefits children with autism
Issue 9 2020, Milestone Systems , CCTV, Surveillance & Remote Monitoring
The new rehabilitation centre at Sesobel is equipped with a state-of-the-art behaviour monitoring and logging system in collaboration with Axis Communications and Milestone Systems.

Read more...
Red G advances with 2020 vision
Issue 9 2020 , Fire & Safety, Products
Red G has reached its 18th year of trading while maintaining focus as South Africa’s premier fire-suppression systems supplier.

Read more...
City installs 13 000 cameras in four months
Issue 9 2020, Eagle Eye Networks , Editor's Choice, CCTV, Surveillance & Remote Monitoring
Eagle Eye Networks and its reseller partner fast-tracked installation of 13 720 cloud managed cameras in a cyber-secure city-wide surveillance programme in Mexico City, using 4G connectivity.

Read more...