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Intelligence management framework

Cengence is a locally developed Complex Intelligence Management Framework (CIMF) comprising multiple products created to meet the requirements of complex intelligence. Cengence provides intelligent business solutions across multiple industries, operating entities and areas of operational efficiency. It is an end to end system which not only automates the management of task but also aids in strategic, operational and tactical business decision making in order to achieve improved efficiencies, mitigation/eradication of risk, reduced costs, increased market share, enhanced communication, a comprehensive knowledge base and better results.

Cengence Pulse is the heart of the Cengence product line and is the platform to roll out Cengence throughout an organisation. This complex intelligence management framework provides clients with an intelligent, integrated and holistic view of their business, enabling effective management of operational concerns within an organisation. Cengence integrates into all brands of product and systems thus making it non brand specific.

Cengence Essentials is an analytical and efficiency tool effective in the monitoring and managing of all systems and related services. It drives proper functioning and reporting of system performance and service delivery in an auditable manner. Cengence Essentials has a variety of modules which are added to Cengence Pulse thereby providing a comprehensive management system. All the Cengeance Essentials modules can be procured separately as required by the client.

Cengence Tricorder is a mobile tool used on a cellphone or smartphone in conjunction with Cengence Pulse to facilitate stock control, the support and maintenance of devices and staff tracking within an organisation. It allows for the real-time management of devices, monitoring and notification of incidents and faults, the creation, acceptance and escalation of job cards, and reporting of staff performance.

Cengence Incident Management is a Web-based tool for registering, documenting, reporting and investigating any incidents on a single or across multiple sites. It integrates information into a centralised system, analyses and draws associations to the incident and reports on a possible outcome based on patterns thereby enabling management decision making. It manages the information of persons, assets and documentation used during the investigation. Incidents logged are processed and analysed in real-time in order to generate fast and efficient results. These incidents can also be raised anonymously thereby reducing victimisation.

Cengence Gatekeeper is an access control device software application used for management of visitors and staff access with their related and/or allocated assets. Data is collated and read from the access control database which maintains records and keeps a history of all movement within the environment. All data gathered is compiled into an identikit that is saved for further analysis, monitoring and management.

Cengence Scribe is a user friendly Web based tool used to store, retrieve, update and manage all documentation within an organisation. Its privilege system together with document inscription ensures secure access to sensitive information.

Cengence Customer Portal is the gateway through which a channel partner is able to execute and control a range of activities which will manage the administration of their clients’ activities with respect to the use of purchased products.

Cengence Threat is primarily a data capturing and result rendering interface that affords the user the ability to automatically or manually capture data in a prescribed and customisable format. This interface allows for the creation of structured data from a series of unstructured or unsorted data. Data is then captured in a centralised data repository from where various analytical algorithms, as prevalent in the Cengence Complexis package, will then extract user requested information and display it in a format that is easy to understand and fully customised.

Cengence Complexis is an advanced analytical tool that can process and analyse vast amounts of data in extremely short times, to allow for accurate and user required result sets from the analysed data. Result sets can be pre-defined and thus force specific analytical data to be produced in line with the client’s specific needs and requirements. Results can then be rendered within the Cengence Threat or any other interface and automated actions executed through the use of the Cengence TaskMaster package.

Cengence TaskMaster is a complex tasking system that allows the user to define and manage required tasks in line with requirements. Tasks are created manually using a front-end screen (either in Pulse self, or on a Web page accessible from any Internet capable device). The system utilises a process flow system which will allow for the creation of complex tasks in line with pre-defined outcomes. Specific task outcomes and tasks can be linked to specific person or groups for execution thereof. The persons or groups will then be automatically notified of the pending task as well as track and monitor the progress. Business Intelligence reports and task progress reports will also allow for more accurate and real-time management of the tasks.

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