Protecting property, patrons and security officers

April 2018 Entertainment and Hospitality (Industry), Security Services & Risk Management

One of the key focuses when operating a business is creating and maintaining a sense of safety for your patrons. While deploying security officers is the obvious solution, there is no guarantee that the officers will carry out their duties on time, regularly or at all.

The Active Track does away with this shortcoming. This is showcased by a popular city theatre which insisted that its security service provider use Active Track devices on site.

With theatre productions being performed throughout the day and late into the evenings, the trustees wanted proof that its patrons would be safe at any given time, instead of relying solely on the security service provider’s assurances.

To give effect to this instruction, the security service provider issued each of its security officers with an Active Track unit. After a training session on the device, the units were deployed and put to work.

The Active Track’s built-in RFID reader allowed the security officers to check in at the various scanning points set up by the security service provider. The GPS functionality, combined with the GSM capabilities, ensured that the precise location and time of each scanning event was recorded in real-time.

The data captured by each Active Track was available to both the security service provider and theatre management remotely and in real-time, via Active View – the Active Track’s online portal. The data is available in numerous formats to suit the needs of the various users. These included daily and weekly patrol reports, real-time monitoring of patrols being carried out, and reports setting out the rates of success of the security officers’ patrols.

By relying on the GSM capabilities, the security service provider put alerts in place to be activated in the event of a late or missed patrol. In this way, when a security officer missed a check-in point or patrol, the event would be flagged on Active View and an automated notification would be sent to the service provider and theatre’s designated recipients via SMS and email. In response to this notification, the security service provider would call the security officer in default via the Active Track and determine the reason for his failure to carry out his duties.

This was shown to have assisted the service provider in putting an end to officers sleeping on duty, instituting the necessary remedial action in response to breach of duties by security officers, and rendering an improved security service overall.

While its main advantage as a monitoring tool has been made clear, the Active Track can also be used to assist security officers in panic or distress situations. If an emergency arises, the security officer can activate the built-in panic button. This triggers an automated SMS to the security service provider, and an alarm in the Active Track 24-hour call centre. The call centre responds by calling the device to determine the nature of the emergency, and what action needs to be taken. If the emergency is such that a panic button cannot be triggered, the security officer can activate the shock sensor by dropping the device.

This action alerts both the security service provider and call centre of the distress situation. The call centre will place a silent call through to the device and listen in on the situation, and notify the security services provider of the events on site, thereby enabling the security provider to take swift and appropriate action.

For more information, contact Active Track, +27 (0)11 551 1687, [email protected], www.activetrack.co.za



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Background checks: risk levels and compliance
iFacts Access Control & Identity Management Security Services & Risk Management
Conducting background checks is a vital step in the hiring process for employers or when engaging service providers; however, it is crucial to understand the legal framework and regulations governing these checks.

Read more...
Federated identity orchestration
Technews Publishing SMART Security Solutions Editor's Choice Access Control & Identity Management Security Services & Risk Management AI & Data Analytics
Understanding exactly who resides at the end of a digital device is key, and simple identity number verification by the Department of Home Affairs is no longer a viable solution on its own.

Read more...
Balancing security and ease-of-use
Technews Publishing SMART Security Solutions Access Control & Identity Management Security Services & Risk Management
Fraud incidents have financial repercussions and erode consumer trust, leading businesses to become more aware, though this awareness does not necessarily translate into confidence in their identity authentication processes.

Read more...
Identity and authentication
Technews Publishing SMART Security Solutions Access Control & Identity Management Information Security Security Services & Risk Management
Identity authentication is a crucial aspect of both physical security and cybersecurity. SMART Security Solutions obtained insights into the topic and the latest developments from three companies.

Read more...
Boost revenue streams for MNOS
News & Events Security Services & Risk Management Financial (Industry)
ReveNet has introduced its new solution, designed to safeguard and potentially boost revenue streams in an increasingly challenging landscape for MNOS. The new platform combines advanced analytics and is built on trust, transparency, and sustainability principles.

Read more...
NIS2 compliance amplifies skills shortages and resource strain
Information Security Security Services & Risk Management
A new Censuswide survey, commissioned by Veeam Software reveals the significant impact on businesses as they adapt to this key cybersecurity directive, with 95% of EMEA businesses siphoning other budgets to try and meet compliance deadline.

Read more...
SA company develops world-first safe K9 training for drug detection
Editor's Choice News & Events Security Services & Risk Management Government and Parastatal (Industry)
The Braveheart Bio-Dog Academy recently announced the results of its scientific research into training dogs to accurately detect drugs and explosives without harming either the dogs or their handlers.

Read more...
Understanding South Africa’s Cybercrimes Act
Information Security Security Services & Risk Management
The Cybercrimes Act No.19 of 2020 is a comprehensive legislative response to the evolving landscape of cyberthreats in South Africa. Its effectiveness, however, relies on enforcement, which relies on implementation, international cooperation, and collaboration between the public and private sectors.

Read more...
Partnership addresses fire hazard mitigation
Brigit Fire (a Division of Hudaco Trading) Elvey Security Technologies Fire & Safety Security Services & Risk Management
Brigit Fire has partnered with the Elvey Group. The collaboration will see Brigit Fire distributing both the advanced C-TEC addressable fire detection systems (CAST Technology) and GreenMist lithium extinguishers.

Read more...
Fire protection for a solvent extraction plant in Africa
FS Systems Fire & Safety Security Services & Risk Management Mining (Industry)
A prominent mining site operates a state-of-the-art solvent extraction (SX) plant, integral to separating and purifying metals from ores, which pose significant fire risks, as SX processes involve highly flammable organic solvents and elevated operating temperatures.

Read more...