ROI from visitor management?

June 2017 Access Control & Identity Management

Electronic visitor management systems are generally placed in the same category as other security systems – a cost centre. However, the benefits which can be derived from deploying an appropriate card/biometric reader and software far outweigh the initial investment cost.

According to John Powell, CEO of Powell Tronics, topping the list of advantages ­provided by electronic visitor management systems is the accuracy of traceability of ­visitors. Neither businesses nor residential estates desire the uncontrolled passage of unverified visitors through their entry points. It is therefore beneficial to more uniformly and correctly record visitor information using a visitor management system by employing one or a number of mechanisms such as scanning of an identity document/driver’s licence, as well as the vehicle’s licence disc and the registration plate.

Given the system’s ability to allow pre-­registration of visitors, personal information can be added to the system ahead of time, thereby reducing the time required to process the visitor on site. By adding a licence plate, identity document/driver’s licence or vehicle licence disk scanner to the equation, the time taken for visitors to legitimately enter premises is further reduced. This eliminates bottlenecks and tailgating.

The electronic system will allow for the storage of visitor information in a secure computer database. This in turn allows management to search, sort, analyse, and retrieve data and to identify trends. In the event of an evacuation or other emergency, reports can be printed with the touch of a button. This lets management/security quickly identify all non-employees/residents on the premises and this can be passed to emergency personnel so they know who is still in the building or on the estate.

Detractors would argue that electronic visitor management systems come with their own set of negatives. One of these could be posited as the necessity to train security personnel, building staff, and visitors. Powell, however, says that the quality of guards being used at main entrances to upmarket estates is definitely improving, with end users insisting on a higher graded guard than previously stipulated, thereby obviating the need for extensive training.

“Typically, training should take no more than an hour, even with a high turnover in guards. In spite of this turnover, the security manager is normally a constant so they can be made responsible for training the new guards.”

Another commonly cited complaint is that there are now more elements (hardware and software) which could possibly malfunction. The same could be said for pages that go ­missing from visitors’ books. Powell argues that the visitor management hardware and software can be likened to the guard’s cellphone. “If they treat the system properly, once it is installed and up and running, they shouldn’t have a problem. Most problems we have experienced are network related and not related to our hardware or software.”

On the identity theft and data protection front, Powell Tronics’ systems comply with the PoPI Act, with a non-disclosure document being displayed on each of the readers deployed by the company provided as an option. It must be noted though that it is ultimately the responsibility of the estate to password protect the information and not to give unauthorised personnel access to this information.

“It is clear that the benefits far outweigh the supposed disadvantages of electronic visitor management systems. Powell Tronics can reference a number of residential and business estates that have reaped the payback associated with these systems,” says Powell.





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

The power of PKI and private sector innovation
Access Control & Identity Management News & Events Government and Parastatal (Industry)
At the recent ID4Africa 2025 Summit in Addis Ababa, the spotlight was firmly on building secure, inclusive, and scalable digital identity ecosystems for the African continent.

Read more...
Biometric security key for phishing-resistant MFA
Products & Solutions Access Control & Identity Management
New FIDO-compliant USB, Bluetooth, and NFC BioKeys with biometric login and centralised management for phishing-resistant, passwordless multifactor authentication (MFA) for enterprise users.

Read more...
Gallagher Security releases OneLink
Gallagher Animal Management Products & Solutions Access Control & Identity Management
Gallagher Security has announced OneLink, a cloud-based solution that makes it faster, easier and more cost-effective to deploy security anywhere in the world, transforming how security can be delivered to remote sites and distributed infrastructure.

Read more...
Suprema unveils BioStar Air
Suprema neaMetrics News & Events Access Control & Identity Management Infrastructure
Suprema launches BioStar Air, the first cloud-based access control platform designed to natively support biometric authentication and feature true zero-on-premise architecture. BioStar Air simplifies deployment and scales effortlessly to secure SMBs, multi-branch companies, and mixed-use buildings.

Read more...
Continuous AML risk monitoring
Access Control & Identity Management Security Services & Risk Management Financial (Industry)
AU10TIX, launched continuous risk monitoring as part of its advanced anti-money laundering (AML) solution, empowering businesses to detect behavioural anomalies and emerging threats as they arise.

Read more...
The future of security: intelligent automation
Access Control & Identity Management AI & Data Analytics IoT & Automation
As the security landscape evolves, businesses are no longer looking for stand-alone solutions, they want connected, intelligent systems that automate, streamline, and protect.

Read more...
Smart automation is changing security
SA Technologies IntelliGuard Access Control & Identity Management
Security has come a long way from manual check-ins, logbooks, and standalone surveillance cameras. With the rise of intelligent automation, security is now faster, smarter, and more connected than ever.

Read more...
The future of security in South Africa
ATG Digital Access Control & Identity Management
Security technology is evolving rapidly, but is local innovation keeping pace? Some global players recognise the potential of South African products for international markets, but can our manufacturers and service providers thrive without external support?

Read more...
Integration enhances estate access control
Access Control & Identity Management
With one-third of residential burglaries starting at the front door, the continued seamless integration of Glovent’s estate management platform with Impro access control software is welcome news for estates.

Read more...
T&A in South Africa’s retail sector
ERS Biometrics Access Control & Identity Management
Using existing systems, ERSBio provides a practical and more cost-effective way for businesses to manage operations, reduce payroll mistakes, and enhance overall efficiency through innovative T&A processes.

Read more...










While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.




© Technews Publishing (Pty) Ltd. | All Rights Reserved.