Centurion Systems has launched a new initiative geared towards reducing client downtime as well as expediting repair turnaround. Dubbed the Centurion Service Exchange Programme, the initiative is based on the following basic model:
1. The installer is called to site by the client, and assesses the nature and category of the repair job by referring to the criteria set out by Centurion Systems.
2. The installer then quotes the client, based on the category into which the job is likely to fall.
3. If the client accepts, the installer takes the part, or parts, in need of repair to his nearest Centurion branch where a supplementary assessment is performed by a service technician to ensure that the installer quoted his client correctly.
4. Finally, the technician issues the installer with a service exchange unit and the installer is sent on his way to install the service exchange unit at the client’s place of residence or business, as the case may be.
“We are very excited about this initiative,” says Centurion national branch manager Johan Lessing, who played a key role in developing the programme. “When a client has to wait several days for a repair quote, and then wait several more days for the job to be completed, it is not only inconvenient, but leaves the gate vulnerable and the site’s security compromised.
|Tel:||+27 11 699 2400|
|Fax:||+27 11 704 3412|
|Articles:||More information and articles about Centurion Systems|
© Technews Publishing (Pty) Ltd | All Rights Reserved