An EPIC first for Cape Town

February 2017 Editor's Choice, Integrated Solutions

When facing the challenge of mass urbanisation, cities need to quickly and effectively respond to emergencies and incidents. At the same time, cities need to do more with fewer resources. Metros and municipalities are constantly driving towards becoming smarter, however, before they can be smart, they need to be safe.

The City of Cape Town is well on its way to becoming the safest in the country. When Cape Town’s EPIC (Emergency Policing and Incident Command) programme goes live, it will be the first of its kind in South Africa, providing an integrated public safety initiative that facilitates co-ordinated multi-disciplinary preparation, mitigation, response, and successful timeous resolution of all public safety incidents in the city.

The programme, an initiative in partnership with the City of Cape Town’s Safety and Security Directorate, has been developed over the past two years using the expertise of leading technology solution provider EOH.

EPIC uses SAP technology and spatial real-time mapping to integrate the Directorate’s six emergency and policing services onto one common platform, facilitating collaboration and co-ordination across the multiple agencies. Emma Stavrakis, EOH’s head of public safety and security, says that while many cities have focused on becoming smart, few have drawn the balance between safe cities and smart cities.

Incorporating six primary public safety and security service providers across disaster management, fire and rescue, as well as policing, onto one single integrated technology platform, this programme will revolutionise and dramatically improve the delivery of services in Cape Town’s public safety environment, according to Stavrakis.

“In today’s challenging public safety environment, the ability to understand and respond to the needs of the public is essential. Greater preparedness, improved awareness and effective resource utilisation all lead to enhanced resilience. This is the core of a strategy that will transition the city towards providing an environment that is safer and healthier for everyone,” she explains.

According to Cape Town’s Mayoral Committee Member for Safety and Security, JP Smith, the programme will provide the city’s response teams with an integrated and immediate multi-disciplinary response with accurate, up-to-the-minute situational awareness possible across all the city’s public safety services. These include fire and rescue, traffic, metro police, law enforcement, disaster risk management and the special investigative unit.

“For the public this means quick and efficient response to any emergency they report, efficient dispatching of the resources to the event and proper command and control for the heads of these services,” Smith says.

He adds that a unified safety and security system is good news for the City of Cape Town’s vast metropolitan area, which is responsible for a resident population of over 3.8 million people, an annual tourist count of 4.2 million and more than 60 000 businesses. Smith explains that previously, various departments operated as separate entities, making effective responses difficult, especially in large-scale disaster incidents like the devastating widespread fires experienced in 2012.

Technology is now helping the city work smarter, and stay safer. “Now, field officers closest to the incident will always have the correct information and be able to respond efficiently within a few minutes while having access to any information they need,” says Smith.

Former paramedic and fire fighter Andrew Mortimer, EOH’s public safety specialist, explains that the EPIC programme is based on the EOH Emergency Suite. This is a single integrated public safety solution that enables all the city emergency and policing departments to register and manage their activities.

From the emergency responder to the dispatcher, EPIC assists the department to ensure the most appropriate response is provided to the citizen, while mobile field enablement provides officers in the field with the necessary technology to be effective and remain safe.

Mobility also ensures that officers are able to work smarter, reducing the amount of time in the office. Enhanced business intelligence is provided by the reporting solution, improving decision-making and strategy execution in real time. Investigative case management provides a solution to bring all of the data together and improve accountability in all areas.

Thanks to EPIC, an emergency responder in a centralised call centre can answer emergency calls from citizens dialling 107 from a landline or (021) 480 7700 from a cellphone. In addition, the city’s various safety and security departments and agencies can also log incidents directly on the EPIC system from their automated systems.

The Command Centre then dispatches field officers via a customised mobile app to a mobile phone device that is installed in city safety and security vehicles. Once field officers have dealt with the incident, the status and an incident update are logged onsite via the mobile device. This includes uploading photo and video information, updating the system in the command centres. Here, all incident details are recorded in the EPIC database for further analysis.

For more information contact EOH, +27 (0)11 607 8346, [email protected], www.eoh.co.za





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Autonomous construction site protection
Editor's Choice Perimeter Security, Alarms & Intruder Detection
Ajax provides an autonomous security solution for a German construction site that is easy and flexible to install. It provides security against intrusions and theft via a 360-degree view.

Read more...
SMART and secure estates in Cape Town
Technews Publishing Axis Communications SA Gallagher DeepAlert Nemtek Electric Fencing Products Editor's Choice
In February 2024, SMART Security Solutions emigrated to the Western Cape to host its first SMART Estate Security Conference in the region in many years. For the day, we took over the prestigious D’Aria Wine Estate.

Read more...
SMART Estate Security returns to KZN
Nemtek Electric Fencing Products Technews Publishing Axis Communications SA OneSpace Editor's Choice News & Events Integrated Solutions IoT & Automation
The second SMART Estate Security Conference of 2024 was held in May in KwaZulu-Natal at the Mount Edgecombe Estate Conference Centre, which is located on the Estate’s pristine golf course.

Read more...
Dynamic Dashboard enhances security and operational efficiency
Suprema neaMetrics Products & Solutions Integrated Solutions Residential Estate (Industry)
In today’s data-driven world, security systems are overwhelmed by an unprecedented volume of data, from video surveillance and access control logs to intrusion alerts and a variety of IoT sensor data.

Read more...
HELLO visitor access management
Products & Solutions Access Control & Identity Management Integrated Solutions Residential Estate (Industry)
HELLO is an on-premises visitor and contractor access management solution designed to be fully integrated and complementary with smart, on-trend technologies, securing estates and businesses alike.

Read more...
Using KPIs to measure smart city progress
Axis Communications SA Residential Estate (Industry) Integrated Solutions Security Services & Risk Management
United 4 Smart Sustainable Cities is a United Nations Initiative that encourages the use of information and communication technology (including security technology) to support a smooth transition to smart cities.

Read more...
Enhancing estate security, the five-layer approach
Fang Fences & Guards Residential Estate (Industry) Integrated Solutions Security Services & Risk Management
Residential estates are designed to provide a serene and secure living environment enclosed within gated communities, offering residents peace of mind and an elevated standard of living.

Read more...
Creating employment through entrepreneurship
Technews Publishing Marathon Consulting Editor's Choice Integrated Solutions Residential Estate (Industry)
Eduardo Takacs’s journey is a testament to bona fide entrepreneurial resilience, making him stand out in a country desperate for resilient businesses in the small and medium enterprise space that can create employment opportunities.

Read more...
The importance of physical security in data centres
OPTEX Perimeter Security, Alarms & Intruder Detection Integrated Solutions
In today's digital age, data centres serve as the backbone of the global economy, and ensuring the security of these facilities is paramount, not only to protect data from cyberthreats, but also to safeguard against physical intrusions.

Read more...
2024 Southern Africa OSPAs winners announced
Editor's Choice
The 2024 Southern Africa Outstanding Security Performance Awards (OSPAs) winners were revealed on Tuesday, June 11th, at the Securex South Africa Seminar Theatre hosted by SMART Security Solutions.

Read more...