classic | mobile
Follow us on:
Follow us on Facebook  Share via Twitter  Share via LinkedIn

Hi-Tech Security Solutions Business Directory
Residential Estate Security Handbook 2017

Protect your retail investment
July 2016, This Week's Editor's Pick, Retail (Industry)

We currently face a societal behavioural change in that online shopping is rocketing alongside a global trend towards ‘cocooning’. Combined, these factors threaten long term return on investment (ROI) in the retail property sector. Retail remains the largest GDP sector in SA, so who will take the spoils over the next 20 or 40 years?

Mike Voortman, MD, Verifier.
Mike Voortman, MD, Verifier.

Online shopping is being driven by the availability of ever decreasing cheap data connectivity, ease of online purchasing, product research and price comparison. Added to this is that we all value our time in an extremely competitive global marketplace where we’re pressurised to constantly increase productivity. And then there’s marketing pushing the instant gratification factor and 'cutting out the middle man' – a major industry disruptor.

Factors leading to an increase in 'cocooning' are security, connectivity, social media etc. – gone are the days when you had to drop by a friend’s house in order to arrange a social function if you couldn’t get hold of him on the landline. There’s no need to leave the safety of home and children are hardly ever seen riding bicycles to friends, sport or to the mall – the roads are just too dangerous – whether in South Africa, Australia or America. Asian countries still tend to buck this trend – but that’s a topic for another day.

A mind shift in terms of measurement of ROI on the part of retailers and landlords/investors is required in order to ensure that malls remain relevant in today’s society – with the ultimate objective being to protect their investments.

ROI is normally measured purely in financial terms and investors largely look at the numbers in assessing the value of a property in their portfolio. In the South African context we believe that our 22 000 plus retail centres need to start delivering on an intangible ROI by engaging and investing intensely within their catchment areas, thus ensuring their long term relevance. This requires visionary leadership on a large scale, and could even be a game changer in assisting communities to throttle crime.

Relevance could or can be obtained by ensuring that retail centres are safe destinations which serve additional socialisation needs whilst delivering for retailers … beyond coffee shops and restaurants as part of the tenant mix.

Perhaps sections of a centre’s basement parking could be offered as free space for pop up churches during quiet Sunday morning trading times or night schools, thus attracting potential shoppers while serving a community need. The community must see the centre as being 'their centre' – a valuable community asset and a safe destination for their children.

Small Crimewatch/CPF office accommodation could be provided along with space in the security office server room for community/local councillor, ward allocation funded licence plate recognition cameras – thus entrenching the centre with local crime fighting initiatives. A community liaison officer could oversee driving/leading these initiatives – linking in with broader initiatives by the City Metro, SAPS etc.

A safe community will be far more likely to support a safe centre which is seen to be a major sponsor of the crimewatch in the area and is seen to be giving back. The knock-on effect is that the footfall should grow or at least be maintained.

Working models of this are Constantia Village and Blue Route Mall in Cape Town, where local crimewatch structures are strongly supported with great reciprocal benefits and results. As security becomes more tightly controlled at a mall, the surrounding community in turn benefits. Criminals are deterred from the area in general and will have to ply their 'trade' elsewhere.

Health services or sports facilities could further attract footfall – secure parking areas can be offered after hours to cycling/running clubs as congregation points, with users tipping car guards, thus no cost to the mall (maybe parking revenue forfeited to members). Perhaps the centre’s sports retailers can engage with these clubs/groups as local sponsors etc., thus driving a local marketing catchment approach.

Imagine the knock on effect if 20 000 of our retail centres are safe zones, along with the suburbs/towns in their immediate catchments.

Supplied By: Verifier
Tel: 086 111 6023
Fax: 086 684 8484
  Share via Twitter   Share via LinkedIn      

Further reading:

  • Cyber-securing physical security
    March 2018, AVeS Cyber Security, This Week's Editor's Pick, Cyber Security
    You can’t kick a rock these days without hearing about cybersecurity and the Internet of Things (IoT). At the same time, you should not be talking, reading or hearing about one of these without the other.
  • Keep your guard up
    March 2018, This Week's Editor's Pick, Security Services & Risk Management, Training & Education
    The crux of a successful human guarding element is careful selection of the ‘right’ personnel and competence through appropriate and adequate training.
  • Extracting value from security
    March 2018, Panasonic South Africa, Axis Communications SA, Bosch Security and Safety Systems, Fidelity ADT Security, Zhejiang Dahua Technology, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Access Control & Identity Management, Asset Management, EAS, RFID, Integrated Solutions
    Retail environments are arguably the primary area where security success or failure affects everybody, from the owners and managers of the retail location, through to employees and the security personnel as well as customers and other people visiting to shop, work or just hang around.
  • An insider eye on retail security
    March 2018, Technews Publishing, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Asset Management, EAS, RFID, Retail (Industry)
    Retail security requires more than technology, it requires the ability to understand the environment, people, and adapt accordingly.
  • Cash crimes escalate
    March 2018, Fidelity Security Group, Cash Connect, This Week's Editor's Pick, Security Services & Risk Management, Retail (Industry)
    To get an idea of what is happening in the CIT industry in South Africa, Hi-Tech Security Solutions asked two companies for their take on the situation.
  • Supporting local start-ups
    March 2018, Sparks & Ellis, This Week's Editor's Pick, News
    Sparks & Ellis helps build and sustain small businesses and create jobs in local communities through its CSI (corporate social investment) programme.
  • Are you ready?
    March 2018, South African Institute of Security (SAIS), This Week's Editor's Pick, News, Conferences & Events, Training & Education
    The South African Institute of Security (SAIS) held its first briefing of the year at the Garden Court Hotel in Kempton Park. The theme of the event was ‘2018… are you ready?’
  • Tanzania selects electronic passports
    March 2018, This Week's Editor's Pick, Access Control & Identity Management
    Tanzania selects HID Global to deliver e-Immigration solutions and electronic passports.
  • Paxton announces scholarship recipients
    March 2018, Paxton Access, This Week's Editor's Pick, Access Control & Identity Management, News
    Paxton has announced the first recipients of its new scholarship programme in conjunction with the University of Brighton.
  • IoT, cybersecurity and access control
    March 2018, Axis Communications SA, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Access Control & Identity Management, Integrated Solutions
    Right now, we are beginning the next phase of digital transformation in the security industry – the move to connect all physical security components to the Internet of Things (IoT).
  • The reality of integrating physical and cyber
    March 2018, This Week's Editor's Pick, Cyber Security, Security Services & Risk Management
    Meshing technology with physical security can vastly improve the overall security landscape for any organisation.
  • Turn footfall into business ­opportunities
    March 2018, Hikvision South Africa, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring, Integrated Solutions, Retail (Industry)
    Hikvision has developed a Smart Retail Solution that provides comprehensive CCTV security to protect staff and customers and assist in loss prevention.

Technews Publishing (Pty) Ltd
1st Floor, Stabilitas House
265 Kent Ave, Randburg, 2194
South Africa
Publications by Technews
Dataweek Electronics & Communications Technology
Electronic Buyers Guide (EBG)

Hi-Tech Security Solutions
Hi-Tech Security Business Directory (HSBD)

Motion Control in Southern Africa
Motion Control Buyers’ Guide (MCBG)

South African Instrumentation & Control
South African Instrumentation & Control Buyers’ Guide (IBG)
Terms & conditions of use, including privacy policy
PAIA Manual
    Mobile | Classic

Copyright © Technews Publishing (Pty) Ltd. All rights reserved.