Century City gets urban ­management system

March 2016 Integrated Solutions, Security Services & Risk Management

Century City, one of the country’s premier office, retail, residential and leisure hubs just outside Cape Town CBD, has equipped itself with a comprehensive urban management system for prompt service ­delivery and the real-time electronic logging of all kinds of activities and incidents in the area.

These activities and incidents range from crime, crime prevention, municipal services, medical emergencies, traffic and car accidents, management of estate developments and facilities management. This paves the way for urban service concepts such as a connected or smart city.

The system, known as Incident Desk, is aimed at improving urban management and is currently being rolled out country-wide. More than 170 000 activities and incidents have already been logged on the system in just 18 months, making it the largest urban management system in South Africa.

Tiaan Janse van Rensburg, director of Solution House Software.
Tiaan Janse van Rensburg, director of Solution House Software.

Tiaan Janse van Rensburg, director of Solution House Software which developed Incident Desk, says “Century City provides us with an excellent example where effective connectivity in real-time can help with service delivery. Not only to assist in creating a safe and secure environment, but with all activities that take place in an urban precinct.”

Indications are that incidents of crime at Century City are significantly lower than in the rest of the Western Cape.

The system further indicates that 50% of all incidents in Century City are traffic related. About 7% of all incidents are vehicle accidents, while 22% of all incidents are wheel clamping related. During the 11 months to January there were 51 LPR hits (licence plate recognitions), with most traffic infringements occurring on Thursdays, Fridays and Mondays.

“The prevalence of municipal service and maintenance requests and crime reports are very similar, each making up about 12% of all logged incidents. Interestingly, most people needed medical assistance on Wednesdays during the nine months to October last year, but this shifted almost exclusively to Tuesdays in December of the same year.

“The 2015 festive season at Century City provided a good test period for the system. It came out tops in delivering real-time information on incidents that needed prompt action,” Janse van Rensburg said.

Marinus Boshoff, safety and security manager for the Century City Property Owners’ Association, says that a comprehensive festive season security plan was in place during December 2015. Having real-time information available regarding the various incidents enabled a quicker response time.

Incident Desk assisted Century City in deploying its festive season safety and security plan. Incidents over the festive period were kept in check, with the number of reported occurrences in December being similar to that of November. The only significant increases were water related and medical emergencies, which Century City was well equipped to handle.

Gordon Ralph, facilities manager of the Century City Property Owners’ Association, says that Century City is now 20 years old and continuously expanding, which necessitates the need for ongoing infrastructure maintenance and effective systems and processes to manage these needs. “Recording of infrastructure maintenance issues with up to date information and in real-time is of major importance. There is also the issue of the accountability of the maintenance staff,” Ralph said.

As an example, the replacement value of the roads at Century City, situated on a 250 hectare area, currently amounts to R47 million, while more than 10 000 trees need to be looked after by the team. The staff complement of this maintenance team is about 70 strong, with safety and security at about 180.

For more information contact Solution House Software, Tiaan Janse van Rensburg, +27 (0)82 565 8081, [email protected]

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

The components of and need for cyber resilience
Cyber Security Security Services & Risk Management
Organisations need to implement a comprehensive cyber resilience solution with data protection, backup, disaster recovery and business continuity to protect against ever-more complex and rising cyberthreats.

Is the smoke beginning to clear for password security?
Access Control & Identity Management Security Services & Risk Management
The password problem is the result of bad habits, and they can be hard to break. But ask anyone that has done it and they will not tire of telling you the benefits.

The benefits of investing in whole-house surge protection
Smart Home Automation Security Services & Risk Management Residential Estate (Industry)
When you consider that the potential for equipment damage can run well into the hundreds of thousands of rands, whole-house surge protection is a worthwhile expense.

Are you your insider threat?
Technews Publishing Editor's Choice Security Services & Risk Management Commercial (Industry)
Insider threats are a critical aspect of risk management today, but what happens when it is the owner of the company acting fraudulently and making sure none of his staff can catch him?

Storage is essential for a comprehensive cybersecurity strategy
Integrated Solutions Cyber Security
Cyber resilience is the ability of an enterprise to limit the impact of security incidents by deploying and arranging appropriate security tools and processes.

Passion, drive and hard work
Technews Publishing Editor's Choice CCTV, Surveillance & Remote Monitoring Security Services & Risk Management
Colleen Glaeser is a leader in the security market, having made her mark in the male-dominated security industry through determination and hard work, along with a vision of making the world a safer place.

System integrators and surveillance
Technews Publishing Stallion Security G4S Secure Solutions SA Integrated Solutions
Hi-Tech Security Solutions asked two system integrators if they are seeing an upturn in the market and if projects are back on track despite the economic slowdown and supply chain chaos?

2022 trends in video surveillance
Eagle Eye Networks Editor's Choice CCTV, Surveillance & Remote Monitoring Integrated Solutions
Eagle Eye Networks predicts what will impact the video surveillance industry in the coming year and how to seize opportunities and forge a path to success, even amid ongoing uncertainties.

Leaning into the edge
Technews Publishing Axis Communications SA Forbatt SA Hikvision South Africa Editor's Choice CCTV, Surveillance & Remote Monitoring Integrated Solutions IT infrastructure
Video storage and analytical processing, with the help of artificial intelligence on the edge, is simple today with the powerful and advanced camera technology we have available.

Brewing a surveillance solution
CCTV, Surveillance & Remote Monitoring Integrated Solutions Products
VIVOTEK architects a surveillance enhancement solution for a century-old Japanese brewery comprising 260 devices, including 10 PoE network devices managed using the VAST 2 video management system.