classic | mobile
Follow us on:
Follow us on Facebook  Share via Twitter  Share via LinkedIn
 

Search...
Hi-Tech Security Solutions Business Directory
Residential Estate Security Handbook 2018


Who watches the watchers?
October 2015, CCTV, Surveillance & Remote Monitoring, Perimeter Security, Alarms & Intruder Detection, Integrated Solutions

For many businesses, security is a grudge purchase. Money gets thrown at solving a security issue, only to later discover holes that can only be plugged with more money. What’s more, the bolt-on services are generally very specific, meaning a bolt-on solution needs to be purchased for each and every hole in the system.

Gareth Cowan, OmniVision Security.
Gareth Cowan, OmniVision Security.

Before committing to any security solution, therefore, companies need to carefully consider, from the outset, what the strengths and weaknesses are of the available solutions, and choose those solutions that are most complementary. A very good example of complementary security solutions is onsite guarding paired with offsite, independent monitoring.

Many companies employ guards to watch over their assets. A guard can be an excellent deterrent, but being human, a guard is subject to issues such as self-preservation, self-interest, boredom and tiredness, with the result that most guards will generally do as little as is required to keep their job. For this reason, most guards cannot be left unsupervised for long periods.

But placing a second guard on-site to supervise the first doesn’t solve the problem, as the supervisor will be subjected to exactly the same temptations as the first. In an attempt to plug this security hole, tagging systems are installed, which act as an independent supervisor that ensures the guards perform the patrol they are contracted to perform. However, a tagging system does nothing to inform on what happens between patrols. The guards might be attentive and alert, or they might be having a 20 minute power-nap.

To solve this issue, many guarding companies now offer supervisory visits to their guarded sites. But this is generally limited to one visit per site, which often occurs around the same time each day or night and therefore becomes relatively predictable. Just like the criminal that waits for the guard to pass by before entering a premises, the guards themselves time their activities around the times they know a supervisor is due to visit. What’s more, these supervisory visits require the guarding company to employ an additional high-grade guard, purchase an additional car, and burn the petrol required to get the supervisor from site to site. At the end of the day, it’s the guarding companies’ clients who pay for all this.

Remote monitoring solution

A far more effective, and cost-effective, method of supervising guards is to do it via remotely monitored CCTV. Most companies using on-site guards also utilise a CCTV system for managerial purposes, which opens the opportunity up for monitoring of guards without any significant additional hardware spend on the part of the company. So there’s no upfront cost.

Also, the guarding company will no longer need to send a supervisor to all their sites each night. So there’s a potential reduction in the guarding fee.

An off-site monitoring station can schedule video check-ups on the guarding station at a frequency desired by the client at a very low incremental cost. So suddenly, hourly supervisory visits are possible, but more importantly, they are done stealthily: the guards do not know when they are being monitored. This raises the bar of ‘minimum effort’ from being attentive when the supervisor arrives to being attentive at all times.

However, just as guards require supervisors, the off-site monitoring company also requires systems in place to ensure its duties are carried out effectively. For the symbiotic relationship between guarding and monitoring to really produce results, the monitoring service needs to include a few key features.

Virtual guarding checks

Firstly, the site checks cannot be left to the discretion of the operator in the control room. Each and every supervisory visit must be scheduled in the monitoring station’s software to automatically present the required actions to the operator.

Secondly, the system must force that operator to carry out those actions without fail. Once an operator has begun processing a site check, they must be prevented from closing out the event before the correct cameras have been viewed for the correct amount of time – which has been predetermined and agreed to by the client.

Thirdly, to prove that the correct actions have been undertaken at the correct times, the monitoring station must also be able to produce a comprehensive audit trail that details each and every action the operator has taken, along with a time stamp for each action. All video viewed by the operator must be recorded off-site and must be viewable by the client on request. Ideally, the operator must also have the ability to broadcast audible announcements on-site, and these announcements must also be recorded and be made available to the client on request. In other words, the monitoring station must make itself fully accountable to the client.

An optimal security package is therefore one that combines the two complementary services of on-site guarding and professional, independent off-site monitoring. By ensuring that technology forms the final backstop of enforcement, where it is used to guide and ensure that the actions of operators are in compliance with the system as designed, the never-ending question of ‘who watches the watchers’ is put to rest and the security system as a whole delivers the expected results.

For more information contact Gareth Cowan, OmniVision Security, +27 (0)21 761 5336, gc@omnivisionsecurity.co.za, www.omnivisionsecurity.co.za


Credit(s)
  Share via Twitter   Share via LinkedIn      

Further reading:

  • Security systems and technical support
    February 2019, Leaderware, This Week's Editor's Pick, CCTV, Surveillance & Remote Monitoring
    Dr Craig Donald says the value of good technical management and staff in overseeing and maintaining CCTV installations is often underrated.
  • Trends for 2019
    February 2019, Technews Publishing, This Week's Editor's Pick, Integrated Solutions, Security Services & Risk Management
    Hi-Tech Security Solutions asks around to find out what we can expect to see happening in the security market in 2019.
  • Surviving the new norm
    February 2019, Technews Publishing, This Week's Editor's Pick, Integrated Solutions, Conferences & Events, Training & Education
    The 2018 Campus Protection Society of Southern Africa (Camprosa) conference was well supported and once again improved upon previous conferences.
  • Control via an app
    February 2019, Longse Distribution, CCTV, Surveillance & Remote Monitoring, Integrated Solutions, Products
    Control your home, from anywhere in the world, via the Bitdog remote mobile app.
  • Beyond security
    February 2019, Milestone Systems, CCTV, Surveillance & Remote Monitoring
    Malou Toft, Milestone vice president of EMEA, explains how video management software is being used across a variety of vertical sectors to provide innovative business benefits.
  • Integrated campus security
    February 2019, Cathexis Technologies, Education (Industry), CCTV, Surveillance & Remote Monitoring
    Educational institutions and other large enterprises have struggled with the concept of integration due to using multiple vendors with different products and capabilities.
  • The insider threat
    February 2019, Secure Logistics, Asset Management, EAS, RFID, Integrated Solutions
    Andre Du Venage says logistics operations need to pay more attention to criminal threats from insiders.
  • SecureDrive hits the fleet market
    February 2019, Fidelity Security Group, Asset Management, EAS, RFID, Integrated Solutions
    Fidelity SecureDrive hits the fleet market offering a safer, smarter and more ­connected fleet experience.
  • Centrally managed access
    February 2019, Paxton Access, Access Control & Identity Management, Integrated Solutions
    PaxLock Pro, Net2 and Net2 Entry provide emergency response services with a robust, wireless access control solution.
  • Uniview protects mosque
    February 2019, CCTV, Surveillance & Remote Monitoring, Products
    Uniview provided a complete video surveillance solution to protect the Hassan II Mosque, located in Casablanca.
  • New high-performance Husky NVRs
    February 2019, Milestone Systems, CCTV, Surveillance & Remote Monitoring, Products
    The Milestone Husky X series is a range of network video recorders that unlocks the full potential of Milestone XProtect video management software.
  • Agent Vi supports CAP’s anti-crime goals
    February 2019, CCTV, Surveillance & Remote Monitoring, Integrated Solutions
    Community-based anti-crime initiative, Community Active Protection (CAP) in Johannesburg is using Agent Vi’s remote guarding SaaS to boost security and revenue.

 
 
         
Contact:
Technews Publishing (Pty) Ltd
1st Floor, Stabilitas House
265 Kent Ave, Randburg, 2194
South Africa
Publications by Technews
Dataweek Electronics & Communications Technology
Electronic Buyers Guide (EBG)

Hi-Tech Security Solutions
Hi-Tech Security Business Directory (HSBD)

Motion Control in Southern Africa
Motion Control Buyers’ Guide (MCBG)

South African Instrumentation & Control
South African Instrumentation & Control Buyers’ Guide (IBG)
Other
Terms & conditions of use, including privacy policy
PAIA Manual
         
    Mobile | Classic

Copyright © Technews Publishing (Pty) Ltd. All rights reserved.