Intelligent surveillance goes beyond security

August 2014 Surveillance

Capitalising on your investment in video surveillance means more than simply resting secure in the knowledge that there are IP cameras to catch criminal activity. Like smartphones and tablets, IP cameras are getting smarter and nowadays deliver a host of complementary functions beyond being a crime deterrent and post-crime investigations tool.

Roy Alves, regional business development manager of Axis Communications.
Roy Alves, regional business development manager of Axis Communications.

The most important business benefits unlocked from more intelligent video surveillance includes heat mapping and queue management. The former involves high resolution camera systems recording videos from networked surveillance cameras and then use software to assist store management in visualising customer traffic patterns over time as well as in real time. The foot traffic is displayed in colours, for example, green in heavy traffic, red for little to no traffic and amber for average traffic.

This technique allows retailers to easily identify store hot spots, which are areas that get the highest amount of foot traffic from customers, as well as the unpopular dead areas, and bottlenecks that hold customers up – all of which could lead to prospective sales losses. This enables management to quickly determine the display areas that are doing well as well as those that need to be updated or changed out to pull in more potential buyers.

The other significant benefit of intelligent video surveillance is queue management, which refers to the use of video analytics to monitor and evaluate customer flow patterns throughout the store. This is handy for various aspects including more effective point-of-sales management, which also entails cashier performance.

In addition, intelligent surveillance unlocks a myriad of additional benefits including:

* Enabling companies to get to know their customers (racial make-up, which products are more popular with men, age groupings of the buyers).

* Alerting management if the number of trolleys and/or baskets available for customers is sufficient for the number of buyers in store. In such a case the system is also able to alert management to abandoned trolleys in store.

* Alerting management to customer walkout figures i.e. if 10 000 customers walked into the store but there were only 7500 ring-ups. Using the surveillance analytics and looking at details such as foot traffic and queuing time at cashiers, the floor manager would be in a much better position to deal with the factors behind customer walkout.

At the end of the day, intelligent surveillance provides store managers with a wealth of analytics that enables them to get the most value out of their stands, promotional materials and teller points. It helps them cut down on customer waiting times, which will translate into additional sales as well as more buyers returning to the store as a result of the shopping convenience that snappily moving queues affords them.

For more information contact Axis Communications, +27 (0)11 548 6780, [email protected], www.axis.com



Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Hikvision launches AcuSeek NVR
Surveillance Products & Solutions AI & Data Analytics
By integrating natural language interaction, Hikvision’s AcuSeek NVR enables precise video and image retrieval within seconds, marking a transformative milestone for the security industry's advance into intelligent and efficient applications.

Read more...
2025 video surveillance market set for improved fortunes
News & Events Surveillance
Novaira Insights has unveiled its latest report, World Market for Video Surveillance Hardware and Software – 2025 Edition, forecasting a healthy growth rate of 8,1% until 2029, excluding China.

Read more...
Dallmeier and Hexagon form a technology partnership
Surveillance
Dallmeier and Hexagon have agreed to form a technology partnership, which will see the two companies combine their expertise to develop integrated security solutions for various application areas, particularly critical infrastructures.

Read more...
Analyse, automate, and optimise logistics processes
neaMetrics Surveillance Transport (Industry) Products & Solutions Logistics (Industry)
In today’s rapidly evolving logistics sector, the pressure to improve process efficiency, optimise resource usage, and ensure seamless security is more intense than ever. Smart, proactive surveillance is no longer a luxury — it is a critical operational necessity.

Read more...
Safer spaces through smart surveillance
NEC XON Surveillance
Advances in facial recognition technology are transforming surveillance from a mere recording tool into an intelligent, integrated system that enhances real-time safety, moving beyond the traditional expansion of CCTV efforts.

Read more...
Next generation of AI-powered video telematics
IoT & Automation Surveillance Transport (Industry)
Webfleet, Bridgestone’s fleet management solution in South Africa, has launched Webfleet Video 2.0, an AI-powered solution designed to enhance fleet safety, security, compliance with local regulations and operational efficiency through real-time video insights.

Read more...
Key design considerations for a control room
Leaderware Editor's Choice Surveillance Training & Education
If you are designing or upgrading a control room, or even reviewing or auditing an existing control room, there are a number of design factors that one would need to consider.

Read more...
Smart cities and the role of video security
Surveillance Integrated Solutions
As cities around the world continue to embrace smart technology, including IoT that not only connects to people, but also the surrounding activity, the integration of advanced video security systems is crucial to ensure safety and efficiency in environments.

Read more...
How intrusion protection helps secure O&G operations
Surveillance Perimeter Security, Alarms & Intruder Detection Industrial (Industry)
For O&G operators in Africa, physical security remains one of the biggest considerations, particularly when it comes to perimeter protection and the ability to mitigate intruder-related incidents.

Read more...
Axis secures the Waterfront
Surveillance Entertainment and Hospitality (Industry) Retail (Industry)
Axis Communications shares insight into its longstanding partnership with the V&A Waterfront, one of Africa’s premier retail and mixed-use precincts, through its latest, updated customer success story.

Read more...










While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.




© Technews Publishing (Pty) Ltd. | All Rights Reserved.