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Residential Estate Security Handbook 2017


A real security solution
January 2013, Security Services & Risk Management

I want to tell you a story about why an independent security risk assessment is different from a risk assessment done by a security provider.

Andre Mundell
Andre Mundell

A few years back a new client phoned us with a recurring problem. Criminals had captured one of the guards on the premises and used his radio to establish the whereabouts of the rest of the security team. After capturing the entire security staff, they had been able to rob the company of assets worth thousands.

The client had switched security providers only to have this scenario repeated another four times. Each of these security providers had ostensibly performed a security risk assessment on the property, but they had all recommended solutions which matched the services and products that they offered rather than tailoring solutions to their client’s needs.

We were then asked to do a security risk assessment on the premises in question.

After identifying all the relevant issues the client finally understood how and where the criminals were gaining access to the property and came to the following conclusions:

* The previous security companies had not considered effective lighting options.

* They had not considered thermal products while the neighbourhood and premises itself were very dark, and some of these security providers did not even know the basics of how thermal products work.

Because of the size and layout of the premises, we suggested the following:

* That their security service provider (Company A) be retained and allowed inside the premises.

* Because of the fact that criminals always managed to overpower and take these guards captive, we recommended that another security service provider (Company B), be placed on the outside of the premises in plain clothes.

After a few months, the same criminals attacked the client’s premises again. Company A had not been made aware of Company B, and there was no radio link between the two. This meant that the criminals also had no knowledge of Company B. Company B saw the guards from Company A being overpowered, reacted accordingly by informing the SAPS and their own armed reaction vehicles and in the end, the criminals were apprehended.

The above is a classic example of why security service providers cannot do security risk assessments, and also why they cannot tell you when they find risks that cannot be handled by one of their services or products. Hence the fact that it is imperative that companies employ the services of independent security risk assessors who will suggest real solutions to eliminate the client’s security risks as identified and explained in the final assessment. This in turn will allow the client to ensure that those risks are properly addressed as per the solutions suggested in the security plan.

No security company will advise a client to hire their competition to protect one area while they themselves protect another. Being independent and unaffiliated we were able to see the real risks involved and made solution based suggestions based on the client’s individual and working environment security needs.

It is better that a security risk assessment is done by an independent security risk assessor. Assessors cannot do an objective security risk assessment or ensure relevant and correct solutions if they are affiliated to any security provider or supplier.

Companies requesting security usually assume that their appointed security provider has done a security risk assessment; and most security providers will say that they have done a risk assessment. However, they will have performed a product assessment, not a security risk assessment. Security providers cannot and in most cases will not reveal your true risks to you.

I would like to stress to all corporate MDs, CEOs and small business owners the importance of protecting your company’s assets and employees. Gather all your facts before accepting any proposal for security services or products.

I again want to emphasise the fact that security providers and suppliers are not equipped to do security risk assessments. The fact that they are mandated to perform any and all assessments to reflect their service or product as the best option for you restricts them from being able to do effective and objective security risk assessments.

For more information contact Alwinco, +27 (0)71 319 4735, aviljoen@alwinco.co.za, www.alwinco.co.za


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Further reading:

  • Assessing risks in security technology systems
    September 2017, Adamastor Consulting, This Week's Editor's Pick, Security Services & Risk Management, Residential Estate (Industry)
    Technology used to mitigate physical risks comes with its own risks that need to be addressed.
  • Manage your data appropriately
    September 2017, This Week's Editor's Pick, Security Services & Risk Management, Residential Estate (Industry)
    Home is where one relaxes and forgets about the stresses and demands of day-to-day life, except if your job is managing an estate and the security of its residents.
  • Who’s on your estate?
    September 2017, LexisNexis, Security Services & Risk Management, Residential Estate (Industry)
    Verifying a candidate’s identity is one of the most important checks to conduct as it establishes whether a person is really who they say they are.
  • Effective, PoPI-compliant visitor management
    September 2017, Residential Estate (Industry), Security Services & Risk Management
    Establishing the correct identity of visitors to an estate or complex is crucial to effective security, especially with the Protection of Personal Information (PoPI) Act looming.
  • Essential backup power equipment
    September 2017, Eurobyte Technology, Legrand Southern Africa, This Week's Editor's Pick, Security Services & Risk Management, Residential Estate (Industry)
    Planning for unexpected power outages has become an essential part of any security strategy for residential estates wanting to keep their security running.
  • Five safety rules
    September 2017, DEHN Africa, This Week's Editor's Pick, Security Services & Risk Management, Residential Estate (Industry)
    Working on electrical installations can be dangerous as those that are not properly connected or maintained pose a serious risk to both people and property.
  • Dynamic environments require dynamic solutions
    September 2017, Excellerate Services , Residential Estate (Industry), Security Services & Risk Management
    Enforce has a number of success stories within the residential estate market that include the deployment of thermal imaging CCTV cameras with analytics.
  • Expect the unexpected
    September 2017, This Week's Editor's Pick, Integrated Solutions, Security Services & Risk Management, Residential Estate (Industry)
    The scouts’ motto of Be Prepared is probably more suited to those responsible for managing the security of residential estates.
  • The total cost of ownership can hurt your security budget
    September 2017, Xone Integrated Security, Axis Communications SA, BT-SA, SMC - Security Management Consultants, Residential Estate (Industry), Security Services & Risk Management
    The purchase price is only the beginning of your security spend. The TCO tells the whole story, covering potential costs over a number of years.
  • Buy and manage, or use?
    September 2017, Stallion Electronic Security, Elf Rentals - Electronic Security Solutions, Integrated Solutions, Security Services & Risk Management, Residential Estate (Industry)
    The as-a-service concept has found acceptance in many areas, such as IT, and now security-as-a-service is a reality for many estates in South Africa.
  • Guard monitoring technologies
    September 2017, Active Track, Betatrac Telematic Solutions, Econz Wireless, Residential Estate (Industry), Security Services & Risk Management, Products
    Guard monitoring technologies have become an essential tool to ‘watch the watchers’, as well as the converse: to protect guards from spurious accusations by residents or estate management that they weren’t doing their job.
  • Guarding the estate
    September 2017, G4S South Africa, Excellerate Services , Residential Estate (Industry), Security Services & Risk Management
    Guarding requires human and technology resources working in tandem. Hi-Tech Security Solutions speaks to service providers about their approach to estate guarding services.

 
 
         
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