printer friendly version

Securing the Cell C call centre

When Cell C decided to build a dedicated call centre in Parktown, Johannesburg, the need for adequate CCTV surveillance was top of mind. The security division of the company provided a detailed scope of work and specification to its procurement division. After issuing a tender, Cell C appointed Invent Digital to provide and install a comprehensive surveillance and recording system.

Of primary importance to Cell C is the safety of their call centre employees. “We have a lot of people working in the call centre and we believe that their personal safety, coupled with the protection of property is crucial,” said the company’s security infrastructure manager, Johannes Moutloali.

In February 2010 Reditron was contracted to supply a complete Hikvision IP solution that incorporated approximately 300 megapixel cameras and network storage servers. The solution also included the incorporation of three workstations for the operators within the customised control room situated within the call centre.

“The system was strategically planned by Cell C. In addition to providing high-quality surveillance, there was a requirement for the system to be successfully linked to the company’s SAFLEC access control system. Reditron and Invent Digital worked closely with Cell C’s IT department and a third-party access control software specialist, to ensure the integration ran seamlessly,” said Reditron senior account manager, Ilze Blignaut.

The client specification called for a minimum 30 days’ recording at a good frame rate and resolution. “We consulted with Digital Invent on the storage needs and the influence of ambient lighting in the building, to ensure the best possible solution was brought forward. The end result is a Hikvision server-based IP monitoring and recording system that provides high-end safety and security,” said Blignaut.

“This is the first time that Cell C has acquired a megapixel installation and represents a major mindset change for them. We were able to provide them with central monitoring as the key requirement, within their budget and specs. The system enables key executives and security personnel to link their tablets, PCs or laptops to the system and perform remote viewing. This type of monitoring was previously unavailable to them,” Blignaut explained.

A major challenge on the project was the delay caused during the building of the call centre. However, Invent Digital managed to complete the installation to 99% of the original spec, within three months of commencement of the contract. Weekly reports and open communication lines between all parties resulted in a security system that meets the initial requirements of the client.

Share this article:

Further reading: