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Integrated transportation security

Rodney Taylor.

HG Travel provides transportation services for blue-chip global organisations with a fleet of more than 160 vehicles. The company required a high-end security and safety solution to monitor driving behaviour, ensure vehicles were maintained correctly, and mitigate fuel theft. It also had to meet stringent security and safety requirements outlined by some of its top-tier clients.

“We have a range of vehicles in our fleet from 65-seaters to 22-seaters and all the way down to smaller vehicles, and we wanted a better way of monitoring driver behaviour, minimising fuel theft and ensuring that our customers felt their transportation safety and security needs were being met,” says Kieran Davidson, Head of IT and Surveillance at HG Travel.

The transportation company’s clients include numerous blue-chip organisations which require that transport and driver behaviour are aligned with rigorous security and safety requirements. The firm needed a solution that would allow for proactive monitoring, maintenance and security throughout its fleet, including the implementation of a two-way communication system with panic button capabilities. The latter was also a critical requirement in light of the work done with the City of Cape Town (HG Travel is the sole transport provider for all City of Cape Town Electrical and Wastewater staff).

In a bid to resolve these challenges, HG Travel turned to Guardian Eye to provide the right tools and cameras for its requirements.

“We implemented the D4S camera system with artificial intelligence (AI) capabilities throughout their fleet in a phased approach,” says Rodney Taylor, MD at Guardian Eye. “We have tested and loaded approximately two-thirds of the fleet to date, prioritising vehicles and services that require immediate security availability. The AI system offers HG Travel a preventative and proactive management solution allowing the company to better manage and control driver behaviours, which is particularly important for clients prioritising absolute road safety and rule adherence.”

The system spans cameras, AI capabilities, a mobile application, two-way radio communication and monitoring. It allows the company to maintain visibility throughout the fleet, while also providing reliable footage for insurance claims and management. The two-way radio system is designed to simplify driver and base communication, while allowing drivers to initiate a panic response should they encounter any incident that causes alarm. Every element included within each vehicle has been designed to prioritise safety, security and visibility.

“Our customers have been pleased with the solution,” says Davidson. “Whenever there is a complaint, we can provide them with video footage within half an hour for review. They appreciate the hands-on visibility and support. It has allowed us to manage driver fatigue and well-being better. We have also enjoyed working with Guardian Eye as they provide us with the support we need to ensure the system runs smoothly.”

“Technology is something that you have to use if you want to be an industry leader and ensure the absolute safety of passengers and customers. While this integration is still in its early stages, we are providing our customers with peace of mind and visibility into the service we provide.”

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