People are craving connection

Issue 7 2023 News & Events

As 2023 nears its close, global security manufacturer Gallagher Security is sharing key observations from some of the year’s biggest industry events, chief among them the rising importance of community building these events facilitate.

Executive Vice President, Americas, Scott Elliott, who has been attending industry events such as ISC West, GSX, and, most recently, the Access Control Summit (ACS) throughout his 20-year career, attributes the growing need for connection to the changing digital frontier, which he calls “a seismic shift reshaping the industry’s foundational elements.”

Scott Elliott, Executive Vice President – America.

Melissa Vidakovic, Director of Marketing – America.

Elliott elaborates, “The digital transformation of the security industry is a multifaceted journey involving the recalibration of people, processes, products, and systems. It is about fostering a culture of continuous learning, innovation, and agility, and the industry must embrace this transformation, not as a choice, but as a necessity to navigate the challenges of the future.

The events I attended this year made it abundantly clear that people need the opportunity to gather and learn from each other to facilitate that growth. I saw it first-hand at GSX and in the thought-provoking conversations at ACS in September, where I shared some of these observations about the impact this digital transformation is having on the people in our industry. The metamorphosis we are undergoing is not just a technological one; it is about re-imagining and re-engineering the entire security ecosystem to be more resilient, agile, and innovative, and our industry events can be a key driver of that movement.”

Melissa Vidakovic, Director of Marketing, Americas, says that the emotional impact from the transformation is already underway,“If what I witnessed at Gallagher’s booth at GSX is any indication, people are craving connection. We prepared our booth to showcase Gallagher’s products and solutions, but it became so much more than that and felt like a hub for sharing and networking.”

“For example, we hosted a happy hour at the end of the second day and about 50 people stuck around so long after it ended that we were the last to leave the floor. We knew it would draw people in, but the power of it took me by surprise – I am still hearing from people who joined us, and the feedback has been overwhelmingly positive.”

As the digital transformation continues to upend the security industry, gathering as a community to share ideas will become a critical component for expediting and navigating the way forward.

“Innovation does not happen in a vacuum,” Scott concludes. “Each new technology, feature, and tool introduced to the market propels the entire security industry forward. We observe, we learn, and then we turn inward to our own products and services and ask ourselves, “how can we do better?” Those who recognise that sharing holds this power are the true leaders, and their willingness to step forward challenges the industry at large to rise to the occasion.”

For more information, contact Gallagher Security, +27 11 974 4740,,

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Pentagon appointed as Milestone distributor
Elvey Security Technologies News & Events Surveillance
Milestone Systems appointed Pentagon Distribution (an Elvey Group company within the Hudaco Group of Companies) as a distributor. XProtect’s open architecture means no lock-in and the ability to customise the connected video solution that will accomplish the job.

From the editor's desk: Securing your secure access
Technews Publishing News & Events
      Welcome to SMART Security Solutions’ first print publication of the year, the SMART Access & Identity Handbook 2024. In this issue, we cover various issues relevant to this industry, from digital to ...

International access manufacturer sets up shop in SA
Technews Publishing Access Control & Identity Management News & Events Products & Solutions
The South African security market can always use some good news, and this year, STid has obliged by formally entering the South African market, setting up its main office in the Boomgate Experience Centre in Roodepoort, Johannesburg.

Re-introduction of the booking system
PSiRA (Private Security Ind. Regulatory Authority) News & Events
[Sponsored] PSiRA is reintroducing the booking system for branch visits. Effective Monday, 4 December 2023, clients will be required to book a slot to visit any PSiRA branch.

From the editor's desk: A sad but exciting goodbye
Technews Publishing News & Events
Welcome to the final monthly issue of SMART Security Solutions. This is the last issue of the year and the last monthly issue we will print. The SMART Security Solutions team wishes all our readers and advertisers a relaxing festive season and a peaceful and prosperous 2024.

Regal celebrates successful golf day
Regal Distributors SA News & Events
Regal Distributors held its first official Regal Golf Day on 18 October at the Glendower Golf Course in Johannesburg. SMART Security Solutions was there on a hot summer’s day to meet many players and sponsors around the course.

Gallagher Security releases Command Centre v9
Gallagher News & Events Access Control & Identity Management Integrated Solutions
Richer features, greater integrations, with the release of Gallagher Security’s Command Centre v9 security site management software designed to integrate seamlessly with various systems and hardware.

Regal launches direct-to-branch WhatsApp communication
Regal Distributors SA News & Events
With a quick scan of a QR code and a few taps on your phone, installers, integrators, technicians or even end-users can chat directly with the team at their preferred Regal branch via WhatsApp

FM Expo highlights industry trends and challenges
Securex South Africa News & Events Facilities & Building Management
Keeping tabs on what is happening within the building/facilities management arena can be frustrating, however, a quick way to find out what current trends, challenges, and solutions are available can be found at the Facilities Management Expo.

South Africa shows a 1200% increase in deepfake fraud
News & Events Risk Management & Resilience
Sumsub released its third annual Identity Fraud Report of the year, analysing identity fraud across industries and regions based on millions of verification checks across 28 industries and over 2 million fraud cases.