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Command centre staff, the keys to your company

The command centre and its staff are one of your first lines of defence against theft, property damage, misconduct, and more. They are there to watch and protect your company from external or internal threats. These workers need to be highly trained and capable of successfully protecting your property and, potentially, human life.

These positions are technically positions of risk as they can become dangerous if threats occur, which is why the employees you hire to fill these roles need to be of a certain calibre. Although the job may sound simple enough, sitting in a control room and monitoring constant CCTV feeds, it is not a job that everyone can do. Or rather, this is not a job that anyone should be allowed to do.

Command centre staff need to be qualified and trained; they need to have integrity. The very word integrity is defined as having trustworthiness and incorruptibility. These employees hold the keys to your company and if they are corruptible, your company is in trouble. Everything you do or have at work can be accessed by these employees if they choose. Meaning, screening and vetting these employees is of the utmost importance. Without properly vetting these employees, you put your company at significant risk.

The command room staff will have the means to learn your routines, have access to your building in off hours when they may be the only people there, and they know your exit and access codes. They see what your other employees are up to and will know everything that happens on the premises. They are in the perfect position to take or destroy company property, allow other criminals entry into your premises, and more. In terms of insider threats, it is these employees that pose some of the greatest risk.

These employees also offer some of the greatest rewards to your business if they are indeed the right people for the job. As they have access to all the above mentioned, they can protect your premises or intellectual property from external threats. They are, as we have said, one of your best defences against other people trying to steal or damage your company’s property. This includes threats from inside your company.

Hiring just anyone without vetting them, popping them in front of a screen and handing them the keys to your business, is not going to end well. Control or command room staff need to have the correct skills and aptitudes to successfully fulfil their duties.

According to iFacts, to successfully screen and vet these employees, you should have the following checks run before you even hire them:

• A criminal record check.

• An ID verification check.

• A verification of CV references.

• A verification of industry certification (PSIRA).

• An integrity test – PEP (English proficiency).

• An integrity test – IP200 (Integrity Profile).

By making use of all these checks, you can ensure that your command centre staff are protectors with integrity and not opportunistic thieves.

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