Can artificial intelligence manage people better than people?

Issue 2/3 2023 Security Services & Risk Management

Artificial intelligence tools are advancing, and they’re advancing fast. Across all industries and positions, AI tools are muscling in and managing to successfully do pieces of our jobs.

But how does that translate to human resources? Can artificial intelligence tools take over the human factor we are so reliant on? Should HR professionals be concerned?

We don’t think so.

Sonya Skipp, General Manager of iFacts says, “While AI will prove to be faster, more efficient, and more accurate, the human factor around human resources can never be lost or replaced. Employees will always need a person to see at some stage of their tenure in a business.”

Managing people is a difficult job and AI can take the burden off HR professionals in many valuable ways. Areas like staff onboarding, managing leave applications, shift management, and sifting through thousands of applications and CVs. They can make payroll easier, ensure there’s no human error in leave deductions, approve or deny bonuses, automatically assess leave applications, and a great many other tasks. AI tools can be left in charge of the time-consuming or mundane tasks that take time away from the more valuable parts of the job that require humanity.

Using AI tools helps to streamline processes and make things more efficient, leaving humans free to focus on higher tasks like connecting with employees. Jobs that require creativity, strategy, empathy, and compassion. AI tools do not have any emotional capacity and thus do not understand things like an employee being on the verge of a breakdown, and that they should be given compassionate leave. Or that someone isn’t thriving in their current department or role and would be happier in another department or role.

AI isn’t a threat, it can do the heavy lifting, whilst you can focus on adding real value to your company by being empathetic, intuitive, connected, and human. AI can’t necessarily factor in things like company culture, a candidate’s personality, and various psychological factors that may come into play. It can, however, do all the tasks that are not focused on managing people, so you can ensure retention and make your company an employer of choice, especially with Gen Z and millennial employees.

iFacts offers AI-based services to help with employee screening. Our online interview services work with an integrated software platform that we personalise for a client. The interview is conducted online, and a link is sent to the candidate to complete. The client can then log in and view the completed interview from the candidate.

We also offer on-boarding surveys, which allow the employer to see the candidate’s results at any stage of the process. The survey is tailored to suit the client’s needs.


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

SAFPS issues SAPS impersonation scam warning
News & Events Security Services & Risk Management
The Southern African Fraud Prevention Service (SAFPS) is warning the public against a scam in which scammers pose as members of the South African Police Service (SAPS) and trick and intimidate individuals into handing over personal and financial information.

Read more...
Rewriting the rules of reputation
Technews Publishing Editor's Choice Security Services & Risk Management
Public Relations is more crucial than ever in the generative AI and LLMs age. AI-driven search engines no longer just scan social media or reviews, they prioritise authoritative, editorial content.

Read more...
How can South African organisations fast-track their AI initiatives?
AI & Data Analytics Security Services & Risk Management
While the AI market in South Africa is anticipated to grow by nearly 30% annually over the next five years, tapping into the promise and potential of AI is not easy.

Read more...
Efficient, future-proof estate security and management
Technews Publishing ElementC Solutions Duxbury Networking Fang Fences & Guards Secutel Technologies OneSpace Technologies DeepAlert SMART Security Solutions Editor's Choice Information Security Security Services & Risk Management Residential Estate (Industry) AI & Data Analytics IoT & Automation
In February this year, SMART Security Solutions travelled to Cape Town to experience the unbelievable experience of a city where potholes are fixed, and traffic lights work; and to host the Cape Town SMART Estate Security Conference 2025.

Read more...
Stallion repositions itself as a services provider
News & Events Security Services & Risk Management
Stallion has rebranded as Stallion Integrated Solutions to reflect its expanded capabilities beyond traditional security services to delivering integrated solutions that enhance safety, asset management, and operational efficiency.

Read more...
Seven tips to help ensure your backup batteries work
Power Management Security Services & Risk Management
Load shedding is back, officially or not. Lance Dickerson offers seven tips to prolong the life of your power backup systems and ensure they perform as intended when needed.

Read more...
Cybersecurity best practice
Information Security Security Services & Risk Management
Breach and attack simulation has become an essential element of cybersecurity strategies in any modern business by allowing companies to actively detect and resolve vulnerabilities through real-world attack simulations.

Read more...
Historic Collaboration cuts ATM Bombings by 30%
Online Intelligence Editor's Choice News & Events Security Services & Risk Management
Project Big-Bang, a collaborative industry-wide task team, has successfully reduced ATM bombings in South Africa by 30,7% during the predetermined measurement period of November, December and January 2024/5.

Read more...
Keeping safety central to enterprise risk management
Zulu Consulting Security Services & Risk Management
[Sponsored] As employee safety becomes an ever-more critical aspect of corporate risk management, Risk-IO assists risk managers in ensuring a safe working environment, whether in an industrial setting, an office, or anywhere.

Read more...
Empower individuals to control their biometric data
Information Security Access Control & Identity Management Security Services & Risk Management
What if your biometrics, now embedded in devices, workplaces, and airports, promising seamless access and enhanced security, was your greatest vulnerability in a cyberattack? Cybercriminals are focusing on knowing where biometric data is stored.

Read more...