ACaaS should be the industry standard

Issue 2/3 2023 Access Control & Identity Management, Products & Solutions

Ariel Flax.

An access control system without built-in support is like a compass without a needle. You will not get anywhere, says Ariel Flax of ATG Digital, who explains why Access Control as a Service (ACaaS) should be the industry standard.

Most businesses and estates consider physical access control a once-off purchase, paying for additional support as and when needed, but ATG Digital, creators of access control technology At The Gate and ATG Facial, has a different take.

“Access control is hardly ‘set and forget’. It is a daily function of security operations. So, maintenance and support should be as well,” says Flax. “In the wake of rolling blackouts and increasing security threats, having a team that can customise your solution in response to (and even anticipating) identified vulnerabilities is essential.”

ATG Digital recently reported an increase in theft in the logistics sector (indicative of the broader business spectrum) and brought to light how load shedding exacerbates theft. Both reports were compiled using findings from the company’s continual monitoring and reporting across their client portfolio. The data reveals how criminals are advancing in their ability to exploit vulnerabilities. Businesses and residential estates, therefore, need proactive security solutions, which are only possible via ACaaS.

“Analytical data is any security manager’s greatest weapon of defence,” says Flax. “ACaaS means that clients receive 24-hour monitoring, reporting, ongoing support, regular updates, training, and unlimited callouts for a fixed monthly fee.”

He believes that pay-as-you-use support models are outdated, “In these economic times, a business should not have to navigate quotes and POs to keep their access control functioning optimally. There was a time when businesses could get away with once-off installation and forego support contracts, but the pace at which threats evolve demands a readily adaptable system.”

ACaaS should be the status quo, access control providers should differentiate themselves by the quality and expanse of support offered. In the case of At The Gate, for example, customisations to ensure a perfect fit with individual clients’ sites are included.

He advises security companies and managers to look for access control providers that offer integrations, flexibility and data intelligence. “An in-house R&D; team ready to adapt the product according to your needs, or as your security needs progress, is the best option for the long haul.”

For more information, contact ATG Digital, +27 10 500 8611, [email protected],


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