Workforce management to improve mining security

Issue 5 2022 Mining (Industry)

Security and guarding companies deal with complex environments daily while responding to customer demands and anticipating their needs. In the mining sector, these security and guarding companies must proactively add value for their clients who have become spoilt for choice when it comes to service providers.


Heman Kassan.

Workforce management is one of the key puzzle pieces in this regard as it can improve customer satisfaction, increase and guard employee productivity, help maintain compliance and reduce costs – all critical in a highly competitive environment.

As technology evolves and more sophisticated solutions become available to enhance workforce management, many companies are tempted to implement the ‘latest and greatest’ without considering the impact on the existing environment. This creates the risk of software fragmentation as multiple solutions add to the complexity of maintaining security service level agreements with mines, and negatively impact the effectiveness of guards and monitoring systems.

Mines are asset intensive, as companies live or die by the success of their projects. Supposing a security company is unable to optimise its workforce management to ensure the integrity of the mining environment, then the risk of theft, espionage and other malicious actions can massively disrupt mining operations.

Importance of automation

Incorporating a level of automation in security workforce management solutions can help mitigate against the risk of this happening. For example, field service software with automation capabilities can empower security companies to eliminate manual, error-prone approaches to how dispatchers use information. These automated environments can help create more effective guard schedules while tracking everything from travel time to guard performance.

The sophisticated scheduling system that forms part of the workforce management environment can use known information about guards, shift patterns, business rules and resources to consider a range of relevant parameters to deliver highly valuable, contextualised scheduling information that matches what needs to happen in the field for the security company to operate at maximum efficiency.

Particularly in a fast-paced environment, a resource that adapts in real time and uses GPS tracking to ensure efficiency – such as the time it takes to drive in bad weather to get on site or identifying blind spots in perimeter security – is a real game changer. Additionally, a ‘new’ workforce management approach that is cloud-based provides instant access to the relevant information while still providing for offline redundancy in the event of connectivity dropping in remote locations.

Integrating people

However, it is not just about using innovative technology to improve workforce management for security companies. The most valuable asset, their people, will always remain the driving force behind innovation to find more unique ways of enhancing the security of real estate for mines.

Ultimately, modern workforce management entails integrating people, processes and technology. This will deliver a customisable, flexible and always-available solution based on data analysis and expert guidance to optimise security in a mining environment.




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Reliable power solutions light the way for mining
Technews Publishing Mining (Industry) Products
Deloitte notes that energy is one of the biggest expenses for mining companies, constituting approximately 30% of total operating costs.

Read more...
Energy transition in the mining industry
Mining (Industry) Security Services & Risk Management
Mining houses are confronted with the same energy transition as other industries and have an urgent responsibility to transform the way they mine through technological change.

Read more...
Reliable connectivity remains key for mining
Mining (Industry) IT infrastructure
Improving operations empowers the mining industry to be more efficient and productive, and it also makes it safer, more cost-effective and more sustainable.

Read more...
The investment that boosts the bottom line
Mining (Industry)
Securiton SecuriHeat d-LIST is a resettable line-type heat detector system comprised of a series of individual hybrid temperature sensor circuits extruded in a robust cable.

Read more...
Water deluge fire suppression system
FS Systems Editor's Choice Fire & Safety Mining (Industry) Products
The FS Group custom-designed and installed an electronically actuated water deluge fire suppression system for an underground explosives magazine, ensuring both the safety of miners and operations, as well as regulatory compliance.

Read more...
Digital transformation in mining a national necessity
Axis Communications SA Mining (Industry)
4IR represents a dramatic shift across all industries in terms of digital transformation and new ways of conducting business.

Read more...
Have biometrics changed the way mines operate?
ZKTeco Mining (Industry) Access Control & Identity Management
The mining industry continues to improve conditions for mine workers, striving for zero harm, however, innovations which improve worker safety and increase operational efficiency are still needed.

Read more...
Security platform for safety
LD Africa Mining (Industry)
Harsh mining conditions have resulted in the importance of unique security installations. The occurrence of an interruption or failure of production equipment can cause a significant financial loss for ...

Read more...
Private LTE, the key to a connected mine
Mining (Industry)
With key drivers such as automation, mobility and big data analytics, Hytera’s P-LTE solution for intelligent mining can reduce opex, simplify daily operations and ultimately accelerate productivity by creating a connected mining system.

Read more...
Smart mining with 5G
Mining (Industry)
MTN and Huawei are to provide 5G-based ICT solutions for smart mining requirements, including 5G broadband access as well as smart mining solutions like vehicle remote control, IoT and enterprise digital transformation.

Read more...