Clarity and control to IoT fleet costs

Issue 5 2022 Integrated Solutions

Fidelity Services Group is using Apex BI’s Clarity IoT platform to underpin its Fidelity SecureDrive solution, an offering from Fidelity that delivers insurance telematics, smart fleet management and data insights. Fidelity SecureDrive extends Fidelity’s residential and commercial security brand into the fleet management space, providing fleet owners with a safer, smarter, and more connected fleet experience.

“Clearly the lynchpin of our Fidelity SecureDrive solution is the free flow of data between the vehicle and the control room. This means the vehicle can be monitored in real time to oversee movements, enforce route or geographical policies and so on. At any one time we have tens of thousands of SIM cards either in active operation or held in stock from multiple suppliers, all of which must be monitored and managed,” says Wahl Bartmann, CEO, Fidelity. “For us, it’s crucial to have accurate near real-time insights to manage the costs and services associated with the SIMs so that we can keep costs down for our customers, while also ensuring that the solution is optimised.”

Aside from the sheer number of SIMs in use, a related challenge is that they come from multiple network providers, including local and international providers. Fidelity needs to know where each of these SIMs is located, who the customer is, what the contract terms are and so on. If the SIMs are not properly configured and assigned to the right tariff structures, they can attract dramatically higher costs.

“The nature of an IoT ecosystem such as the Fidelity SecureDrive environment, is the inherent amount of disparate data originating from various sources. Some examples of this data include CRM application data, stock information and financial data, not to mention the large amounts of network provider cost and consumption data received every day, throughout the day. Providing Fidelity with a single view of all the data was a game changer because it made managing everything so much easier, and eliminated the need to manually capture the data,” says Regan Erasmus, operations director, Apex BI. “Also, if any issues in the data are identified, Fidelity can fix the problem at source, thus ensuring that the data quality is constantly improving.”

Bartmann adds: “The consolidation of our data into a single platform has not only aligned all of Fidelity’s internal stakeholders and yielded cost and process efficiencies, but also the automation and centralisation of the data has created time and resource efficiencies for staff. They are now freed up to spend less time on internal tasks and more time delivering value and a positive customer experience to our Fidelity SecureDrive customer base.

“The accurate, timely data provided by Apex BI’s Clarity IoT platform has enabled us to effectively scale the business, consolidating several business processes and creating a single, centralised data store which can be used to support effective decision-making and enhance our offering to customers. Additionally, now that the platform is in place and the data is available accurately and on demand, we can – at the click of a button – easily establish which SIM cards are actually in use and being charged for, versus those that are dormant and could be cancelled or suspended,” concludes Bartmann.

For more information contact Apex BI, [email protected],

Share this article:
Share via emailShare via LinkedInPrint this page

Further reading:

Cyber resilience is more than cybersecurity
Technews Publishing Cyber Security Integrated Solutions IT infrastructure
Hi-Tech Security Solutions held a round-table discussion focusing on cyber resilience and found that while the resilience discipline includes cybersecurity, it also goes much further.

A key to urban transport challenges
Axis Communications SA Transport (Industry) CCTV, Surveillance & Remote Monitoring Integrated Solutions Logistics (Industry)
There are many enabling technologies that can impact transportation in South Africa, but a good place to start is by considering the applications for smart physical technology with the ability to collect and respond to data.

Hikvision aims for solutions
Technews Publishing Hikvision South Africa Editor's Choice CCTV, Surveillance & Remote Monitoring News Integrated Solutions Conferences & Events
Hikvision recently held a roadshow titled Industry X, where the company highlighted its latest products and solutions, supported by partners and distributors.

Technology and the future of security installation in South Africa
Editor's Choice Integrated Solutions Security Services & Risk Management
What are the technologies and trends shaping installation, service and maintenance teams globally, and how will they shape South African businesses today and in the future?

Upgraded security and AI monitoring at upmarket estate
Watcher Surveillance Solutions Editor's Choice CCTV, Surveillance & Remote Monitoring Integrated Solutions Residential Estate (Industry)
Estate upgrades and enhances its security through a partnership between surveillance specialist Watcher and the incumbent guarding company.

Streamlining processes, integrating operations
Security Services & Risk Management Integrated Solutions Transport (Industry) Logistics (Industry)
With Trackforce Valiant, Airbus now has one single platform that connects its security guards, supervisors and management across its organisation.

Nomad launches early adopter programme
Editor's Choice News Integrated Solutions Smart Home Automation
Participants in Nomad’s Early Adopter Programme will receive 10% of their volume order to facilitate testing before the commercial launch later this year.

Improve data connectivity in fleet management
Trinity IoT Transport (Industry) Integrated Solutions Products
While the market is still dominated by tracking systems, more advanced fleet management solutions are gaining traction on the market.

IoV – the cutting edge of vehicle automation
Integrated Solutions IT infrastructure Transport (Industry) Logistics (Industry)
Today’s cars have become bona fide connected machines and not merely an extension of our mobile devices such as smartphones.

Understanding what an IoT platform is
Trinity IoT Integrated Solutions
In an increasingly mobile-first, digitally driven global economy, IoT platforms are becoming commonplace. But what is an IoT platform, and what makes one better than the other?