Crosscall offers five-year warranty

Issue 1 2022 News & Events

Crosscall, the French manufacturer specialising in the design of ultra-resistant and durable smartphones and tablets, will now offer a five-year warranty on its terminals. This five-year warranty is valid on all future models of the brand but also on the CORE-M5 and ACTION-X5 models launched at the end of the year.

Since 2009, Crosscall has been designing durable, high-performance and innovative smartphones and tablets. This unique know-how in France and a brand DNA that has always been focused on durability, has allowed the manufacturer to guarantee its terminals for a period of five years, battery included. This new commitment, demonstrating Crosscall's confidence in the long-term reliability of its products, covers any malfunction or defect.

On the software side, all smartphones and tablets from the brand are AER (Android Enterprise Recommended) certified, the most advanced Android certification allowing for frequent security updates: one major Android OS update and three years of security patch updates from the date of sale, thus guaranteeing increased durability even on the software. Crosscall is also developing a process that will allow it to offer the necessary updates to the operating system of these terminals throughout the warranty period.

Increased durability thanks to unique design

Crosscall, which already offered a three-year warranty, is now able to commit to a five-year warranty thanks to the care taken in the design of its terminals and the continuous improvement of its processes. The experience gained over the past 13 years has indeed proven that the French brand's terminals can last even longer, as in the case of one of its iconic models, the TREKKER-M1 CORE. Launched in 2016 and still available for sale, this smartphone has defied all expectations in terms of longevity with an SAV return rate of 3,51%, well below the rates of other manufacturers.

"When I created Crosscall, I wanted to shake up the codes of telephony and offer a sustainable alternative to the user. This is the raison d'être that guides us on a daily basis and will continue to do so in the years to come," emphasises Cyril Vidal, president and founder of Crosscall.

This design process promotes the durability of smartphones but also their repairability, a prerequisite for extending the product's life cycle. The brand has committed to a 10-year availability of spare parts and its smartphones have one of the best marks on the market for repairability with an 8,8/10. The aim of this index is to provide consumers with better information at the time of purchase and to encourage them to keep their equipment for longer, by having it repaired in the event of a breakdown instead of systematically buying a new product.

Crosscall, which has been working since its creation to offer a more sustainable alternative in the telephone market by opposing technological overkill, is thus extending the life cycle of its products as well as their value over time. The introduction of a five-year hardware warranty is perfectly in line with users' new expectations and current social issues.




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Highest increase in global cyberattacks in two years
Information Security News & Events
Check Point Global Research released new data on Q2 2024 cyber-attack trends, noting a 30% global increase in Q2 2024, with Africa experiencing the highest average weekly per organisation.

Read more...
The power of PKI and private sector innovation
Access Control & Identity Management News & Events Government and Parastatal (Industry)
At the recent ID4Africa 2025 Summit in Addis Ababa, the spotlight was firmly on building secure, inclusive, and scalable digital identity ecosystems for the African continent.

Read more...
Bosch Security renamed Keenfinity
News & Events
Globally renowned brands for video systems, access control and intrusion alarm systems, as well as communication systems, unite under the roof of the new company Keenfinity Group.

Read more...
2025 video surveillance market set for improved fortunes
News & Events Surveillance
Novaira Insights has unveiled its latest report, World Market for Video Surveillance Hardware and Software – 2025 Edition, forecasting a healthy growth rate of 8,1% until 2029, excluding China.

Read more...
Wialon announces integration with fleet maintenance and optimisation platform
News & Events Transport (Industry) Logistics (Industry)
Fleet management software platform integrates with a fleet maintenance and optimisation platform to support mutual customers for better workflows and deeper insights into fleet operations.

Read more...
DeepSneak deception
Information Security News & Events
Kaspersky Global Research & Analysis researchers have discovered a new malicious campaign which is distributing a Trojan through a fake DeepSeek-R1 Large Language Model (LLM) app for PCs.

Read more...
Almost 50% of companies choose to pay the ransom
News & Events Information Security
This year’s Sophos State of Ransomware 2025 report found that nearly 50% of companies paid the ransom to get their data back, the second-highest rate of ransom payment for ransom demands in six years.

Read more...
Value and industry insight
Securex South Africa Training & Education News & Events
Securex South Africa 2025, co-located with A-OSH EXPO, Facilities Management Expo, and Firexpo, drew thousands of security professionals from across the continent and beyond, offering a platform for networking, product discovery, and knowledge sharing.

Read more...
Gallagher Security achieves ISO 27001 recertification
News & Events Training & Education
Gallagher Security has successfully achieved certification to the updated ISO/IEC 27001:2022 standard for Information Security Management Systems (ISMS). This accomplishment builds on previous certifications and reflects a continued commitment to the highest standards of information security.

Read more...
Survey highlights cost of cyberdamage to industrial companies
Kaspersky Information Security News & Events
The majority of industrial organisations estimate their financial losses caused by cyberattacks to be over $1 million, while almost one in four report losses exceeding $5 million, and for some, it surpasses $10 million.

Read more...










While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.




© Technews Publishing (Pty) Ltd. | All Rights Reserved.