Vox receives internationally accredited certification

Issue 8 2021 News & Events

Vox recently implemented and received ISO 9001 certification as a way of improving its internal management systems to be more profitable, efficient and productive.

As a result of the implementation and certification to ISO 9001, Vox significantly improved its internal management systems. Profitability, efficiency and productivity all improved as a result of certification. It has increased client satisfaction with exceptional response, which has caused a reduction in client churn and an increase in the client acquisitions rate.

Vox provides a wide range of products including data and voice, as well as cloud, business collaboration and conferencing tools that promote intelligent solutions that connect South Africans to the world. The company supports entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings.

Customer driven

“Our journey towards ISO 9001 certification was one of maturity. We clarified our strategy and we raised our standard. The efforts brought our teams closer together and aligned us around common goals. Internally, this improved team cohesion. Externally it made our services more appealing and competitive. Achieving the certification gave the organisation a sense of great pride.


The Vox team accepts the BSI stamp of approval for high-quality products and services as well as information security with its ISO 9001 and ISO/ISE 27001 certifications.

“We strive to provide the most advanced telecommunications products and services in the South African market. As a result, we need to ensure that our internal processes are structured and that our products and services are delivered at a high level continuously to achieve this goal.

“The continual investment in employee competence is a major contributor to staff morale, retaining key resources and delivering excellent service. Implementing the delivery of quality services, not only ensures the retainment of existing customers, but also increases sales. The advantages and obvious impact of the ISO 9001 standard to the Vox Core business, resulted in the expansion of the Quality scope to the greater organisation,” says Vox quality assurance manager, Andries Coetzee.

Global acceptance

The ISO 9001 certification was awarded by the internationally recognised authority in ISO certification, the British Standards Institute South Africa (BSI), which has been helping businesses improve and maintain high standards for over 100 years.

In May this year Vox also accepted certification for the coveted ISO/ISE 27001 Information Security Management which was a two-year long (and continuous) process to ensure continued commitment to the protection and management of information assets, while reducing the risk of cyber-attacks against the company and its customers.

The ISO 27001 certification increased the reliability and security of its systems and information. It improved customer confidence and increased business resilience. Vox was able to properly align with customer requirements to identify and manage risks. Both ISO 9001 and ISO 27001 have given the company a competitive edge in the market.

“BSI is wholly-independent, which means that they can be totally objective in testing and certification. This gives our assessments more authority than those of an organisation that has a vested interest in promoting its members.”

About Vox

Innovation and insight combine in Vox, a market leading end-to-end integrated ICT and infrastructure provider and telecommunications company. From data to voice, as well as cloud, business collaboration and conferencing tools, Vox offers intelligent solutions that connect South Africans to the world, supporting entrepreneurs, customers and commerce, whilst practicing values of integrity, choice and service excellence in all of its dealings. To learn more about Vox please visit www.vox.co.za

About BSI

BSI is the business improvement company that enables organisations to turn standards of best practice into habits of excellence. For over a century BSI has championed what good looks like and driven best practice in organisations around the world. Working with 84 000 clients across 193 countries, it is a truly international business with skills and experience across a number of sectors including automotive, aerospace, built environment, food and healthcare. Through its expertise in Standards Development and Knowledge Solutions, Assurance, Regulatory Services and Professional Services, BSI improves business performance to help clients grow sustainably, manage risk and ultimately be more resilient. To learn more about BSI please visit www.bsigroup.com/en-za


Credit(s)




Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Highest increase in global cyberattacks in two years
Information Security News & Events
Check Point Global Research released new data on Q2 2024 cyber-attack trends, noting a 30% global increase in Q2 2024, with Africa experiencing the highest average weekly per organisation.

Read more...
The power of PKI and private sector innovation
Access Control & Identity Management News & Events Government and Parastatal (Industry)
At the recent ID4Africa 2025 Summit in Addis Ababa, the spotlight was firmly on building secure, inclusive, and scalable digital identity ecosystems for the African continent.

Read more...
Bosch Security renamed Keenfinity
News & Events
Globally renowned brands for video systems, access control and intrusion alarm systems, as well as communication systems, unite under the roof of the new company Keenfinity Group.

Read more...
2025 video surveillance market set for improved fortunes
News & Events Surveillance
Novaira Insights has unveiled its latest report, World Market for Video Surveillance Hardware and Software – 2025 Edition, forecasting a healthy growth rate of 8,1% until 2029, excluding China.

Read more...
Wialon announces integration with fleet maintenance and optimisation platform
News & Events Transport (Industry) Logistics (Industry)
Fleet management software platform integrates with a fleet maintenance and optimisation platform to support mutual customers for better workflows and deeper insights into fleet operations.

Read more...
DeepSneak deception
Information Security News & Events
Kaspersky Global Research & Analysis researchers have discovered a new malicious campaign which is distributing a Trojan through a fake DeepSeek-R1 Large Language Model (LLM) app for PCs.

Read more...
Almost 50% of companies choose to pay the ransom
News & Events Information Security
This year’s Sophos State of Ransomware 2025 report found that nearly 50% of companies paid the ransom to get their data back, the second-highest rate of ransom payment for ransom demands in six years.

Read more...
Value and industry insight
Securex South Africa Training & Education News & Events
Securex South Africa 2025, co-located with A-OSH EXPO, Facilities Management Expo, and Firexpo, drew thousands of security professionals from across the continent and beyond, offering a platform for networking, product discovery, and knowledge sharing.

Read more...
Gallagher Security achieves ISO 27001 recertification
News & Events Training & Education
Gallagher Security has successfully achieved certification to the updated ISO/IEC 27001:2022 standard for Information Security Management Systems (ISMS). This accomplishment builds on previous certifications and reflects a continued commitment to the highest standards of information security.

Read more...
Survey highlights cost of cyberdamage to industrial companies
Kaspersky Information Security News & Events
The majority of industrial organisations estimate their financial losses caused by cyberattacks to be over $1 million, while almost one in four report losses exceeding $5 million, and for some, it surpasses $10 million.

Read more...










While every effort has been made to ensure the accuracy of the information contained herein, the publisher and its agents cannot be held responsible for any errors contained, or any loss incurred as a result. Articles published do not necessarily reflect the views of the publishers. The editor reserves the right to alter or cut copy. Articles submitted are deemed to have been cleared for publication. Advertisements and company contact details are published as provided by the advertiser. Technews Publishing (Pty) Ltd cannot be held responsible for the accuracy or veracity of supplied material.




© Technews Publishing (Pty) Ltd. | All Rights Reserved.