Security monitoring of user behaviour

SMART Cybersecurity Handbook 2022 Information Security

SaaS Alerts, a cybersecurity company purpose-built for MSPs to protect and monetise their customers’ business SaaS applications, released the capability for managed service providers to monitor the user behaviour associated with their instances of IT Glue, the IT documentation platform for MSPs.

IT documentation platforms have become an essential tool for IT service providers to operate a more efficient business. With every asset configuration, network map, runbook and customer password stored in a single application, it’s vital to monitor the user activity inside of these popular tools. SaaS Alerts integration with IT Glue automatically alerts MSP executives when unusual behaviour occurs, thus better safeguarding IT Glue and giving the MSP owners and their customers more peace of mind.

SaaS Alerts monitors an array of the world’s most popular business productivity applications such as Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack, helping hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution. While SaaS Alerts will continue to add third-party applications to its portfolio, it will also be adding popular RMM and PSA tools to help MSPs better secure their own environments.

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