A security officer’s responsibility has become more than the mere aspect of security – client interactions and interactions on a technical level, maintenance checks and so on are now essential duties. As such, higher-graded security officers are being used who provide a more personal interaction with community members and clients in terms of medical assistance, public relations, more advanced decision-making, etc.
Owing to this, these officers need to be well versed in the different fields of service that they are now expected to offer, going beyond the security aspect and honing new skills in parallel service fields.
Security organisations must develop induction programmes which educate security officers on the different values and ethics expected by all employees when rostered for duty. Upskilling employees to engage with clients on a more personal level is a must, as these security officers are the forefront of the organisation itself.
Technology becomes a force multiplier in achieving these goals – reduction in manpower provides the avenue for more technology in order to increase the overall security level experienced by the client.
Excellerate Services has a suite of best-of-breed technologies that have been integrated into a sophisticated SLA, incident and people management system which it calls Velocity. Each interaction with the system by a security officer is timestamped and system audited, where exceptions are automatically raised for investigation upon non-compliance.
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