Introducing a comprehensive training system that will provide managers and supervisors of CCTV systems and operations with the insight, knowledge, and operational insights to manage the setting up and evaluation of systems, ensure smooth technical operation, and manage human factor and manpower issues to deliver the smooth running of CCTV systems. By combining technical, engineering, operational, crime detection and human factor aspects of CCTV, the course represents a unique contribution to managers and those wishing for a career in security with a focus on CCTV. The international experience of Rob Anderson and Dr Craig Donald will give strategic insights and a wealth of experience gained from operations all over the world.
Design factors will include an understanding of how CCTV integrates with other security systems, the components of CCTV systems and how to understand their specifications and suitability for your operations, data storage, transmission and power management. An understanding of risk evaluation and technical and manpower audits will be combined with the knowledge base to assist in tender formulation, evaluation and adjudication, as well as being in a position to appraise critical aspects of service level agreements and maintenance contracts. Legal issues relating to CCTV technical and operational issues will be covered, as will requirements for effective evidence generation and handling.
The operational course input will address starting with an effective CCTV strategy, control room design, and stakeholder communication. This will include a thorough understanding of crime dynamics, behaviour and environmental impacts. The crime dynamics and situational awareness needed for efficient surveillance and service delivery will be addressed in the course programme, as well as the role of reporting systems and management of information flow to assist in effective management of system performance. Selection, training and staffing issues as well as skills such as conflict management and facilitation skills will be addressed to assist in unlocking the potential of systems and delivering the performance outcomes from CCTV systems. Documentation necessary for the control room, evidence management, and staff management will also be addressed.
The course programme with its various modules aims to provide managers and supervisors with the knowledge and insights to manage the CCTV system from cradle concepts to full ongoing implementation. Use of theory, practical insights and examples, and case studies will make for a valuable and empowering learning experience. It will be seen as a must-have for the professional development of personnel in such responsible positions and contribute to their ability to ensure effective service delivery of systems in a cost-efficient and optimal manner.
Course availability for initial modules is expected from April 2014. For further information contact Craig Donald at [email protected], or Rob Anderson at [email protected]
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