Customer-centric mission in ­integrated solutions

November 2013 Integrated Solutions

Reputed to be the world’s largest pure-play integrated fire and security solutions company, Tyco has perfected its high-tech one-stop-shop philosophy. As part of the American parent company, Tyco South Africa’s mission is to advance safety and security by finding smarter ways to save lives, improve businesses and protect the environments where people live and work.

According to Cedric Greeves, sales manager for Tyco Integrated Fire and Security Business in sub-Saharan Africa, the organisation’s 69 000 employees in over 1000 locations around the world all take a consultative approach to delivering tailored solutions to meet clients’ safety and security challenges. With a long track record of satisfying customers, the organisation is able to tailor-make solutions that are both application and industry specific.

Training is provided for the technical team both locally and internationally in order to ensure that they are up to speed on the latest technologies and trends and that they have the necessary skills to ensure the successful implementation and maintenance of client systems. Tyco’s southern African operation seeks to ensure that its engineers are, where applicable or required, certified to install, integrate and maintain both Tyco and other third-party products. The company also seeks to comply with local requirements and is therefore registered with local bodies such as the FDIA and PSIRA.

With clients in a number of sectors, including mining, financial services, energy and transportation and with experience leveraged on large contracts such as the Gautrain; Impala Platinum and Zimplats, the company is in a strong position to engineer an integrated solution that mitigates client risk.

Based at Tyco International’s sub-Saharan headquarters in Johannesburg with branches across the country, the company offers the sophistication of a major international corporation and extensive hometown knowledge. “We are able to offer customers a total solution from risk assessment and conceptualisation, through design, supply of Tyco and other third-party products, to installation, commissioning and maintenance of the system together with other related services such as guarding, monitoring and response all from a single service provider,” said Greeves.

The company is able to provide CCTV, access control, intrusion and perimeter detection systems on the security side as well as fire detection and suppression solutions. “We also provide the platforms that allow clients to integrate all of these solutions into a single front-end for ease of monitoring and reaction. All products are selected and designed for forward and backward compatibility to ensure that solutions are offered the flexibility to change as customer needs change or allow clients to sweat these assets for much longer in response to increased budgetary constraints. All programming and configuration of systems is managed by our team,” added Greeves.

“While we have developed a niche for ourselves in offering total security and fire solutions, we do outsource some aspects of our deployments such as the cabling and mounting work on the larger projects to third parties. This is especially pertinent in regions outside South Africa where it allows us to subcontract work packages to local installers. This is advantageous for all parties. The local installers benefit from the extra income and we are able to second the ongoing maintenance work to them on completion of the project, the client enjoys the benefit of a reduced installation cost as we don’t have to mobilise a large team from South Africa there is a much quicker response to breakdowns,” said Greeves.

In terms of maintenance agreements, Tyco believes that the job does not end at the commissioning stage. “We offer the full gambit of maintenance packages, including scheduled preventative maintenance, corrective maintenance, spare parts as well as a full supply of consumables and system optimisation,” he continued.

Greeves pointed out that each member of the Tyco team pledges to promote the shared values of integrity, excellence, teamwork and accountability. This is reflected in the manner in which employees interact with clients and with the communities in which they operate.

For more information contact Tyco South Africa, 086 1212 910, firesystems.za@tyco.com, www.tycosecurity.co.za





Share this article:
Share via emailShare via LinkedInPrint this page



Further reading:

Future trends for electronic safety and security in mining
Fang Fences & Guards Mining (Industry) Integrated Solutions AI & Data Analytics
The mining industry is ever evolving, driven by technological advancements and the growing need for enhanced safety and security measures, with significant innovation seen in turnkey electronic security for mining operations.

Read more...
Unlocking enhanced security for mining
Mining (Industry) Integrated Solutions
In the dynamic landscape of African mining, security remains of paramount concern as threats evolve and challenges persist, and mining companies seek innovative solutions to safeguard their operations, assets, and personnel.

Read more...
A constant armed struggle
Technews Publishing XtraVision Editor's Choice Integrated Solutions Mining (Industry) IoT & Automation
SMART Security Solutions asked a few people involved in servicing mines to join us for a virtual round table and give us their insights into mine security today. A podcast of the discussion will be released shortly-stay tuned.

Read more...
Access and identity in 2024
Technews Publishing Gallagher HID Global IDEMIA Ideco Biometrics Enkulu Technologies neaMetrics Editor's Choice Access Control & Identity Management Integrated Solutions
SMART Security Solutions hosted a round table discussion with various players in the access and identity market, to find out what they experienced in the last year, as well as their expectations for 2024.

Read more...
Advanced security solution for high-risk areas
Secutel Technologies Surveillance Integrated Solutions
The need for a sophisticated intrusion detection system is paramount when faced with persistent security challenges, particularly in isolated battery rooms or high-risk areas prone to vandalism, cable theft, and battery theft.

Read more...
Vumacam and NAVIC enhance SafeCity initiative
Integrated Solutions Risk Management & Resilience
Vumacam and NAVIC, two of South Africa's most respected surveillance technology and vehicle intelligence providers, are proud to announce an alliance that will greatly expand the coverage and impact of the SafeCity initiative across the country.

Read more...
Gallagher Security’s achieves SOC2 Type 2 recertification
Gallagher News & Events Integrated Solutions Infrastructure
Gallagher has achieved System and Organization Controls (SOC2 Type 2) recertification after a fresh audit of the cloud-hosted services of its integrated security solution, Command Centre. The recertification was achieved on 21 December 2023.

Read more...
Integrated transportation security
Guardian Eye AI & Data Analytics Integrated Solutions Logistics (Industry)
HG Travel installs an AI-powered camera system integrated across 115 vehicles throughout a fleet comprising 160 vehicles of different sizes, along with predictive and self-monitoring tools to track tyre condition, fuel consumption and theft, and overall vehicle maintenance.

Read more...
Embracing next-generation surveillance for safer cities
Surveillance Integrated Solutions AI & Data Analytics
With the South African government highlighting the importance of building smart cities by integrating advanced technologies to make them more resilient and liveable, the role of next-generation network video and surveillance technologies cannot be ignored.

Read more...
Gallagher Security releases Command Centre v9
Gallagher News & Events Access Control & Identity Management Integrated Solutions
Richer features, greater integrations, with the release of Gallagher Security’s Command Centre v9 security site management software designed to integrate seamlessly with various systems and hardware.

Read more...